Recruit Action inc.
Recruit Action inc.
Recruit Action inc. is a Canadian recruitment agency that helps job seekers find roles aligned with their experience and goals while helping employers connect with suitable candidates. Founded in 2009, the company emphasizes a people-centered approach and works with 2SLGBTQI+-owned businesses. It also shares job market and professional development insights to support candidates and employers beyond the hiring process.

Bilingual Travel Insurance Customer Service Representative

Provide remote support to travelers with insurance claims, coverage questions, and medical services. Handle calls, open claims, coordinate providers, and document interactions.

Tavsif

  • Respond to client calls with professional, empathetic support
  • Advise insured members, families, and medical facilities on coverage and benefits
  • Open claims and connect clients with appropriate healthcare providers
  • Explain travel insurance coverage, exclusions, and limits
  • Authorize certain medical tests and coordinate services as needed
  • Guide clients through claims and complete follow-ups
  • Record interactions and transactions in the claims management system
  • Work with other departments to resolve requests and complaints
  • Deliver strong customer service in a fast-paced, collaborative setting

Talablar

  • College diploma or equivalent qualification
  • Experience in customer service, telecommunications, or claims support
  • Fluency in English and French to assist clients in both languages
  • Knowledge of an additional language is an asset
  • Strong communication skills and professional conduct
  • Customer-focused approach
  • Ability to work in a dynamic, team-based environment
  • Proficiency with computers, including Microsoft Office and internet use
  • Availability to work between 7:00 a.m. and 11:00 p.m., any day of the week, including statutory holidays
  • Availability for a rotating schedule of 32 to 40 hours per week
  • Ability to work remotely

Imtiyozlar

  • Three weeks of vacation
  • Group insurance including health coverage with full prescription drug coverage, dental, life, and travel insurance
  • Retirement savings plan
  • Wellness program with access to a fitness facility, physical activities, and health seminars
  • Career advancement and professional development opportunities
  • Financial support for continuing education

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