3Shape
3Shape
1001 – 5000 Zaposleni
LogistikaProizvodnjaSvetovanje
3Shape je tehnološko podjetje s sedežem na Danskem, ki razvija 3D-skenerje in programsko opremo CAD/CAM za zobozdravstvene in zvočne aplikacije. Njegova digitalna orodja zdravstvenim delavcem pomagajo pri diagnosticiranju in skrbi za paciente ter hkrati povezujejo strojno in programsko opremo v okviru specializiranih kliničnih delovnih procesov. 3Shape upravlja proizvodne obrate in pisarne na Kitajskem, v Evropi, Latinski Ameriki in Združenih državah Amerike ter ponuja mednarodno okolje za ljudi, ki jih zanimajo medicinske tehnologije, razvoj izdelkov, programska oprema in proizvodnja.

Tier 2 French-Speaking Support Consultant – 3Shape, Ukraine

Provide technical support for 3Shape dental scanners and software, assisting dental partners and users in French, Ukrainian, and English.

Opis

  • Provide technical assistance for 3Shape hardware, including 3D scanners, and software.
  • Support customers through online sessions, phone calls, and email.
  • Attend occasional on-site events.
  • Handle support cases by gathering relevant customer information in line with company procedures.
  • Enter customer details into the company CRM.
  • Coordinate with other departments.
  • Escalate customer feedback.

Zahteve

  • Bring a customer-focused approach to support.
  • Communicate clearly, including by asking questions and listening attentively.
  • Have strong spoken and written French and Ukrainian skills at B2 level.
  • Have at least upper-intermediate English for internal communication.
  • Apply problem-solving skills and logical thinking.
  • Be results-oriented and able to work under stress.
  • Show interest in ongoing development and learning.
  • Use analytical, multitasking, and empathetic skills.

Ugodnosti

  • Ongoing opportunities for professional growth and development.
  • A healthy balance between work and personal life.
  • Comprehensive benefits, including 24 working days of annual vacation.
  • Medical insurance.
  • Paid sick leave, including leave to care for a sick child.
  • Maternity and paternity leave.
  • Breakfast and lunch at the office.
  • Free employee parking.
  • Occasional business trips to Western Europe.

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