MDY Contact Center je globalni ponudnik kontaktnih centrov in zunanjega izvajanja poslovnih procesov (BPO) z več kot 25-letnimi izkušnjami na področju upravljanja uporabniške izkušnje in operativne preobrazbe. S kontaktnimi centri v Mehiki in Peruju podjetje podpira organizacije v sektorjih, kot so telekomunikacije, trgovina na drobno, finance, potovanja, izobraževanje, avtomobilska industrija in zdravstvo. Njegove storitve vključujejo preoblikovanje procesov, digitalno strategijo, avtomatizacijo, analitiko, rešitve z umetno inteligenco in concierge operacije ter lastne tehnologije, zasnovane za izboljšanje delovnih tokov v neposrednem stiku s strankami in v zaledju.
Remote Customer Service Agent for Claro
Handle customer questions and complaints for Claro by phone in an afternoon shift. The remote role is with MDY Contact Center, a multinational BPO company.
Opis
- Answer calls from Claro customers
- Resolve questions, inquiries, and complaints
- Provide Claro customer support by phone
- Take part in training and initial operations
Zahteve
- Secondary education
- Teleoperator, customer service, and call center skills
- Less than one year of professional experience is valued
- Available to work an afternoon shift from 2 p.m. to 11 p.m. or 3 p.m. to midnight
- Available for remote work
- Spanish proficiency for customer service
Ugodnosti
- Performance bonus
- Working conditions bonus
- Advance training payments (S/.70 on the 8th training day, S/.140 on the 18th training day, and S/.140 on the 3rd day of operations)
- Fast career progression
- Education and corporate discounts
- Free private health insurance with family coverage
- Psychological mental health support
- Payments twice monthly, mid-month and month-end