MDY Contact Center mijozlar tajribasini boshqarish va operatsion transformatsiya sohalarida 25 yildan ortiq tajribaga ega global kontakt-markaz hamda biznes jarayonlarini autsorsing qilish (BPO) xizmatlari provayderidir. Meksika va Perudagi kontakt-markazlari orqali kompaniya telekommunikatsiya, chakana savdo, moliya, sayohat, ta’lim, avtomobilsozlik va sog‘liqni saqlash kabi sohalardagi yirik tashkilotlarni qo‘llab-quvvatlaydi. Uning xizmatlari jarayonlarni qayta loyihalash, raqamli strategiya, avtomatlashtirish, tahlil, sun’iy intellekt asosidagi yechimlar va konsyerj operatsiyalarini, shuningdek front-ofis va back-ofis ish jarayonlarini yaxshilashga mo‘ljallangan xususiy texnologiyalarni qamrab oladi.
Remote Customer Service Agent for Claro
Handle customer questions and complaints for Claro by phone in an afternoon shift. The remote role is with MDY Contact Center, a multinational BPO company.
Tavsif
- Answer calls from Claro customers
- Resolve questions, inquiries, and complaints
- Provide Claro customer support by phone
- Take part in training and initial operations
Talablar
- Secondary education
- Teleoperator, customer service, and call center skills
- Less than one year of professional experience is valued
- Available to work an afternoon shift from 2 p.m. to 11 p.m. or 3 p.m. to midnight
- Available for remote work
- Spanish proficiency for customer service
Imtiyozlar
- Performance bonus
- Working conditions bonus
- Advance training payments (S/.70 on the 8th training day, S/.140 on the 18th training day, and S/.140 on the 3rd day of operations)
- Fast career progression
- Education and corporate discounts
- Free private health insurance with family coverage
- Psychological mental health support
- Payments twice monthly, mid-month and month-end