MDY Contact Center ir globāls kontaktu centru un biznesa procesu ārpakalpojumu (BPO) sniedzējs ar vairāk nekā 25 gadu pieredzi klientu pieredzes pārvaldībā un darbības pārveidē. Izmantojot kontaktu centrus Meksikā un Peru, uzņēmums atbalsta lielas organizācijas telekomunikāciju, mazumtirdzniecības, finanšu, ceļojumu, izglītības, autobūves un veselības aprūpes nozarēs. Tā pakalpojumi ietver procesu pārveidi, digitālo stratēģiju, automatizāciju, analītiku, mākslīgā intelekta risinājumus un konsjerža pakalpojumus, kā arī patentētu tehnoloģiju, kas izstrādāta klientu apkalpošanas un iekšējo procesu darba plūsmu uzlabošanai.
Remote Customer Service Agent for Claro
Handle customer questions and complaints for Claro by phone in an afternoon shift. The remote role is with MDY Contact Center, a multinational BPO company.
Apraksts
- Answer calls from Claro customers
- Resolve questions, inquiries, and complaints
- Provide Claro customer support by phone
- Take part in training and initial operations
Prasības
- Secondary education
- Teleoperator, customer service, and call center skills
- Less than one year of professional experience is valued
- Available to work an afternoon shift from 2 p.m. to 11 p.m. or 3 p.m. to midnight
- Available for remote work
- Spanish proficiency for customer service
Priekšrocības
- Performance bonus
- Working conditions bonus
- Advance training payments (S/.70 on the 8th training day, S/.140 on the 18th training day, and S/.140 on the 3rd day of operations)
- Fast career progression
- Education and corporate discounts
- Free private health insurance with family coverage
- Psychological mental health support
- Payments twice monthly, mid-month and month-end