MDY Contact Center is a global contact center and business process outsourcing (BPO) provider with more than 25 years of experience in customer experience management and operational transformation. With contact centers in Mexico and Peru, the company supports enterprise organizations in sectors including telecommunications, retail, finance, travel, education, automotive, and healthcare. Its services span process redesign, digital strategy, automation, analytics, AI-enabled solutions, and concierge operations, alongside proprietary technology designed to improve front-office and back-office workflows.
Remote Customer Service Agent for Claro
Handle customer questions and complaints for Claro by phone in an afternoon shift. The remote role is with MDY Contact Center, a multinational BPO company.
Description
- Answer calls from Claro customers
- Resolve questions, inquiries, and complaints
- Provide Claro customer support by phone
- Take part in training and initial operations
Requirements
- Secondary education
- Teleoperator, customer service, and call center skills
- Less than one year of professional experience is valued
- Available to work an afternoon shift from 2 p.m. to 11 p.m. or 3 p.m. to midnight
- Available for remote work
- Spanish proficiency for customer service
Benefits
- Performance bonus
- Working conditions bonus
- Advance training payments (S/.70 on the 8th training day, S/.140 on the 18th training day, and S/.140 on the 3rd day of operations)
- Fast career progression
- Education and corporate discounts
- Free private health insurance with family coverage
- Psychological mental health support
- Payments twice monthly, mid-month and month-end