Sartorius razvija tehnologije, ki podpirajo raziskave na področju ved o življenju in proizvodnjo biofarmacevtskih izdelkov. Njegov oddelek Lab Products & Services dobavlja laboratorijske instrumente in potrošni material za farmacevtske in biofarmacevtske raziskave, nadzor kakovosti ter akademske laboratorije. Podjetje prek oddelka Bioprocess Solutions zagotavlja sisteme za enkratno uporabo in drugo opremo, ki se uporablja pri proizvodnji bioloških zdravil, cepiv ter celičnih in genskih terapij. Sartorius ima sedež v Göttingenu v Nemčiji, stranke po vsem svetu pa oskrbuje prek globalne mreže proizvodnih in prodajnih lokacij ter zaposluje približno 14.600 ljudi.
Field Service Engineer, Boston Area
Install, calibrate, and maintain Sartorius life science equipment across the Boston area. Deliver on-site and remote customer support while following service quality and compliance standards.
Opis
- Install Sartorius equipment, calibrate it, and perform preventive maintenance.
- Support customers with technical issues on site and remotely.
- Use standard diagnostic tools to identify faults and apply established corrective actions.
- Resolve issues within defined procedures and escalation guidelines.
- Refer complex or unresolved issues to higher support tiers.
- Record symptoms, findings, work performed, service activities, and corrective actions in service systems.
- Follow service procedures, safety rules, and documentation standards.
Zahteve
- Bachelor’s degree in engineering or an equivalent technical qualification.
- At least three years of experience in field service, maintenance, or technical support involving equipment or systems.
- Ability to diagnose and resolve mechanical, electrical, or software issues using established procedures.
- Sound understanding of equipment operation and service processes.
- Clear communication and a customer-focused approach to explaining technical topics.
- Ability to follow structured service procedures and documentation requirements.
- Valid driver’s license and willingness to travel.
- Ability to occasionally lift up to 22 kg and frequently lift up to 9 kg.
- Alignment with the company’s core values of Sustainability, Openness, and Enjoyment.
Ugodnosti
- Mentoring, leadership development programs, and internal seminars.
- Paid vacation, sick time, company holidays, and a community service day.
- Flexible work schedules.
- Comprehensive onboarding through a virtual online platform.
- A supportive team culture with international collaboration.
- Employee communities focused on coaching, agile working, and the Businesswomen’s Network.
- Medical, dental, and vision plans, an employee assistance program, and other wellness programs.
- Smart buildings equipped with modern technology.
- 401(k) plan with a generous company match.
- Health and dependent care FSAs, an HSA, and a commuter transportation account.
- Basic life insurance, AD&D coverage, an employee assistance program, family planning and women’s health resources, and Health Advocate services.
- Supplemental life insurance, legal services, long- and short-term disability insurance, critical illness insurance, and student loan refinancing.