Sartorius develops technologies that support life sciences research and biopharmaceutical production. Its Lab Products & Services division supplies laboratory instruments and consumables for pharmaceutical and biopharmaceutical research, quality control, and academic laboratories. Through Bioprocess Solutions, the company provides single-use systems and other equipment used to manufacture biologic medicines, vaccines, and cell and gene therapies. Based in Göttingen, Germany, Sartorius serves customers worldwide through a global network of production and sales sites and a workforce of approximately 14,600 people.
Field Service Engineer, Boston Area
Install, calibrate, and maintain Sartorius life science equipment across the Boston area. Deliver on-site and remote customer support while following service quality and compliance standards.
Description
- Install Sartorius equipment, calibrate it, and perform preventive maintenance.
- Support customers with technical issues on site and remotely.
- Use standard diagnostic tools to identify faults and apply established corrective actions.
- Resolve issues within defined procedures and escalation guidelines.
- Refer complex or unresolved issues to higher support tiers.
- Record symptoms, findings, work performed, service activities, and corrective actions in service systems.
- Follow service procedures, safety rules, and documentation standards.
Requirements
- Bachelor’s degree in engineering or an equivalent technical qualification.
- At least three years of experience in field service, maintenance, or technical support involving equipment or systems.
- Ability to diagnose and resolve mechanical, electrical, or software issues using established procedures.
- Sound understanding of equipment operation and service processes.
- Clear communication and a customer-focused approach to explaining technical topics.
- Ability to follow structured service procedures and documentation requirements.
- Valid driver’s license and willingness to travel.
- Ability to occasionally lift up to 22 kg and frequently lift up to 9 kg.
- Alignment with the company’s core values of Sustainability, Openness, and Enjoyment.
Benefits
- Mentoring, leadership development programs, and internal seminars.
- Paid vacation, sick time, company holidays, and a community service day.
- Flexible work schedules.
- Comprehensive onboarding through a virtual online platform.
- A supportive team culture with international collaboration.
- Employee communities focused on coaching, agile working, and the Businesswomen’s Network.
- Medical, dental, and vision plans, an employee assistance program, and other wellness programs.
- Smart buildings equipped with modern technology.
- 401(k) plan with a generous company match.
- Health and dependent care FSAs, an HSA, and a commuter transportation account.
- Basic life insurance, AD&D coverage, an employee assistance program, family planning and women’s health resources, and Health Advocate services.
- Supplemental life insurance, legal services, long- and short-term disability insurance, critical illness insurance, and student loan refinancing.