Sartorius izstrādā tehnoloģijas, kas atbalsta dzīvības zinātņu pētniecību un biofarmaceitisko produktu ražošanu. Uzņēmuma Lab Products & Services nodaļa piegādā laboratorijas instrumentus un patēriņa materiālus farmācijas un biofarmācijas pētniecībai, kvalitātes kontrolei un akadēmiskajām laboratorijām. Ar Bioprocess Solutions starpniecību uzņēmums nodrošina vienreizlietojamas sistēmas un citu aprīkojumu, ko izmanto bioloģisko zāļu, vakcīnu, kā arī šūnu un gēnu terapiju ražošanā. Sartorius galvenā mītne atrodas Getingenē, Vācijā, un uzņēmums apkalpo klientus visā pasaulē, izmantojot globālu ražotņu un tirdzniecības vietu tīklu un nodarbinot aptuveni 14 600 cilvēku.
Field Service Engineer, Boston Area
Install, calibrate, and maintain Sartorius life science equipment across the Boston area. Deliver on-site and remote customer support while following service quality and compliance standards.
Apraksts
- Install Sartorius equipment, calibrate it, and perform preventive maintenance.
- Support customers with technical issues on site and remotely.
- Use standard diagnostic tools to identify faults and apply established corrective actions.
- Resolve issues within defined procedures and escalation guidelines.
- Refer complex or unresolved issues to higher support tiers.
- Record symptoms, findings, work performed, service activities, and corrective actions in service systems.
- Follow service procedures, safety rules, and documentation standards.
Prasības
- Bachelor’s degree in engineering or an equivalent technical qualification.
- At least three years of experience in field service, maintenance, or technical support involving equipment or systems.
- Ability to diagnose and resolve mechanical, electrical, or software issues using established procedures.
- Sound understanding of equipment operation and service processes.
- Clear communication and a customer-focused approach to explaining technical topics.
- Ability to follow structured service procedures and documentation requirements.
- Valid driver’s license and willingness to travel.
- Ability to occasionally lift up to 22 kg and frequently lift up to 9 kg.
- Alignment with the company’s core values of Sustainability, Openness, and Enjoyment.
Priekšrocības
- Mentoring, leadership development programs, and internal seminars.
- Paid vacation, sick time, company holidays, and a community service day.
- Flexible work schedules.
- Comprehensive onboarding through a virtual online platform.
- A supportive team culture with international collaboration.
- Employee communities focused on coaching, agile working, and the Businesswomen’s Network.
- Medical, dental, and vision plans, an employee assistance program, and other wellness programs.
- Smart buildings equipped with modern technology.
- 401(k) plan with a generous company match.
- Health and dependent care FSAs, an HSA, and a commuter transportation account.
- Basic life insurance, AD&D coverage, an employee assistance program, family planning and women’s health resources, and Health Advocate services.
- Supplemental life insurance, legal services, long- and short-term disability insurance, critical illness insurance, and student loan refinancing.