Deutsche Bank je globalna komercialna in investicijska banka s sedežem v Frankfurtu v Nemčiji. Njeno poslovanje obsega poslovanje s prebivalstvom, zasebno, korporativno in investicijsko bančništvo ter upravljanje premoženja in sredstev, trgovanje, financiranje in svetovalne storitve za posamezne, poslovne in institucionalne stranke. Banka pripravlja tudi raziskave in spoznanja s področja trajnostnega razvoja, pri čemer se še naprej osredotoča na digitalno preobrazbo ter vključevanje okoljskih, družbenih in upravljavskih vidikov v svoje storitve.
Customer Service Advisor, Deutsche Bank Hamburg
Advise private customers at Deutsche Bank branches in Hamburg, handle cash desk transactions, and help customers use digital banking services. Schedule appointments and connect customers with branch advisors.
Opis
- Manage the branch cash pool’s daily balance.
- Handle cash desk transactions independently, including deposits, withdrawals, foreign currency, precious metals, cash orders, and transfers.
- Assist customers as a first point of contact and respond to a range of needs.
- Help customers complete transactions, access services, and take care of administrative tasks.
- Direct customers to self-service terminals and other service channels.
- Explain online and mobile banking, introduce customers to digital services, and encourage their use.
- Schedule customer appointments and refer customers to advisors to support branch performance.
- Keep customer contact details accurate.
Zahteve
- Completed vocational training is preferred, such as training in commerce, customer service, or banking.
- Bank clerk training is an advantage but is not required.
- Career changers from customer-focused service industries are welcome.
- Work reliably, collaborate well with a team, and maintain a strong service orientation.
- Bring a friendly, confident manner and willingness to learn new duties and subject areas.
- Some experience scheduling appointments and referring customers to advisors.
- Interest in digital services and features.
- Basic knowledge of retail banking products and digital services is preferred.
Ugodnosti
- Counseling for challenging life situations and mental health support programs.
- Comprehensive health checkups.
- Vaccination programs.
- Healthy lifestyle counseling.
- Support through pme Familienservice.
- FitnessCenter Job program.
- Flexible work arrangements, including part-time work, job sharing, and hybrid work.
- Programs supporting diversity, equal opportunity, and inclusion.
- Employer-sponsored retirement plans.
- Employee banking services.
- Company bicycle program.
- Deutschlandticket public transport pass.
- Exclusive employee rates.
- Personalized advice from the employee bank.
- Full-time and part-time options.