Alpes Isère Habitat je organizacija, usmerjena v javni interes na področju stanovanj, ki na območju Alpes Isère deluje z razvojem, upravljanjem in prodajo stanovanjskih ter poslovnih nepremičnin. Njene dejavnosti vključujejo socialna stanovanja, nepremičnine za najem, možnosti pridobitve lastnega doma ter upravljanje nepremičnin za najemnike in solastnike.
Organizacija sodeluje tudi z lokalnimi oblastmi, dobavitelji in strokovnjaki za nepremičnine pri projektih novogradnje, izboljšanja nepremičnin in upravljanja premoženja. Njen profil zajema upravljanje, poslanstvo, območja delovanja, storitve in razpoložljive nepremičnine, povezane z njeno vlogo v gradbenem in nepremičninskem sektorju.
Customer Service Advisor
Manage tenancy services and resident relationships for Alpes Isère Habitat, a social housing provider in Isère. Handle leases, tenant requests, rent arrears, and local committees.
Opis
- Oversee resident relationships as part of tenancy management
- Prepare housing allocation committee files and recommend decisions
- Draft lease agreements and coordinate their signing
- Respond to tenant matters, including changes in circumstances, service charges, rent adjustments, and neighborhood disputes
- Prevent and track rent arrears, following the applicable procedures
- Represent Alpes Isère Habitat in dealings with residents, elected officials, and partners
- Take part in committees and partnership groups
- Welcome residents, address or direct their requests, and maintain accurate records
- Track progress against targets and help improve commercial performance measures
- Keep information flowing and ensure data is traceable
- Report on results related to the role
- Help build social connections in the local area
- Manage area budgets and provide administrative support to service staff
- Recommend action plans and contribute to prevention initiatives and projects run by the regional office or organization
Zahteve
- A two-year post-secondary qualification (BTS or BUT) or at least two years of equivalent experience is preferred
- Interest in social services and community support
- Knowledge of tenancy management regulations
- Commitment to professional ethics
- Strong interpersonal skills
- Strong written and spoken communication, adapted to the audience
- Effective listening and guidance skills
- Customer-focused approach
- Ability to make recommendations and take initiative
- Confidence using IT tools
- Familiarity with ULIS software is highly desirable
- A Category B driving licence is required
- Willingness to travel between sites in the assigned area
- Knowledge of the social housing sector is an advantage
Ugodnosti
- Full-time work schedule across four days per week
- Remote work arrangement
- Health insurance
- Meal vouchers
- Disability and life insurance cover
- PERO supplementary retirement plan
- Works council (CSE)
- Mobility plan
- Work–life balance
- Scope for autonomy and career development