Alpes Isère Habitat — Alpes Isère hududiga turar joy va tijorat ko‘chmas mulkini rivojlantirish, boshqarish va sotish orqali xizmat ko‘rsatuvchi, jamoat manfaatlariga yo‘naltirilgan uy-joy tashkilotidir. Uning faoliyatiga ijtimoiy uy-joylar, ijaraga beriladigan ko‘chmas mulk obyektlari, uy-joy mulkdoriga aylanish imkoniyatlari, shuningdek ijarachilar va umumiy mulk egalari uchun mulkni boshqarish kiradi.
Tashkilot yangi qurilish, mulkni yaxshilash va aktivlarni boshqarish loyihalarida mahalliy hokimiyat organlari, yetkazib beruvchilar hamda ko‘chmas mulk sohasi mutaxassislari bilan hamkorlik qiladi. Uning faoliyat yo‘nalishlari qurilish va ko‘chmas mulk sektorlaridagi roli bilan bog‘liq boshqaruv, vazifalar, hududlar, xizmatlar va mavjud obyektlarni qamrab oladi.
Customer Service Advisor
Manage tenancy services and resident relationships for Alpes Isère Habitat, a social housing provider in Isère. Handle leases, tenant requests, rent arrears, and local committees.
Tavsif
- Oversee resident relationships as part of tenancy management
- Prepare housing allocation committee files and recommend decisions
- Draft lease agreements and coordinate their signing
- Respond to tenant matters, including changes in circumstances, service charges, rent adjustments, and neighborhood disputes
- Prevent and track rent arrears, following the applicable procedures
- Represent Alpes Isère Habitat in dealings with residents, elected officials, and partners
- Take part in committees and partnership groups
- Welcome residents, address or direct their requests, and maintain accurate records
- Track progress against targets and help improve commercial performance measures
- Keep information flowing and ensure data is traceable
- Report on results related to the role
- Help build social connections in the local area
- Manage area budgets and provide administrative support to service staff
- Recommend action plans and contribute to prevention initiatives and projects run by the regional office or organization
Talablar
- A two-year post-secondary qualification (BTS or BUT) or at least two years of equivalent experience is preferred
- Interest in social services and community support
- Knowledge of tenancy management regulations
- Commitment to professional ethics
- Strong interpersonal skills
- Strong written and spoken communication, adapted to the audience
- Effective listening and guidance skills
- Customer-focused approach
- Ability to make recommendations and take initiative
- Confidence using IT tools
- Familiarity with ULIS software is highly desirable
- A Category B driving licence is required
- Willingness to travel between sites in the assigned area
- Knowledge of the social housing sector is an advantage
Imtiyozlar
- Full-time work schedule across four days per week
- Remote work arrangement
- Health insurance
- Meal vouchers
- Disability and life insurance cover
- PERO supplementary retirement plan
- Works council (CSE)
- Mobility plan
- Work–life balance
- Scope for autonomy and career development