Alpes Isère Habitat is a public-focused housing organization serving the Alpes Isère territory through residential and commercial real estate development, management, and sales. Its activities include social housing, rental properties, homeownership opportunities, and property management for tenants and co-owners.
The organization also works with local authorities, suppliers, and real-estate professionals on new construction, property improvement, and asset management projects. Its profile covers the governance, missions, territories, services, and available properties connected with its role in the construction and real-estate sectors.
Customer Service Advisor
Manage tenancy services and resident relationships for Alpes Isère Habitat, a social housing provider in Isère. Handle leases, tenant requests, rent arrears, and local committees.
Description
- Oversee resident relationships as part of tenancy management
- Prepare housing allocation committee files and recommend decisions
- Draft lease agreements and coordinate their signing
- Respond to tenant matters, including changes in circumstances, service charges, rent adjustments, and neighborhood disputes
- Prevent and track rent arrears, following the applicable procedures
- Represent Alpes Isère Habitat in dealings with residents, elected officials, and partners
- Take part in committees and partnership groups
- Welcome residents, address or direct their requests, and maintain accurate records
- Track progress against targets and help improve commercial performance measures
- Keep information flowing and ensure data is traceable
- Report on results related to the role
- Help build social connections in the local area
- Manage area budgets and provide administrative support to service staff
- Recommend action plans and contribute to prevention initiatives and projects run by the regional office or organization
Requirements
- A two-year post-secondary qualification (BTS or BUT) or at least two years of equivalent experience is preferred
- Interest in social services and community support
- Knowledge of tenancy management regulations
- Commitment to professional ethics
- Strong interpersonal skills
- Strong written and spoken communication, adapted to the audience
- Effective listening and guidance skills
- Customer-focused approach
- Ability to make recommendations and take initiative
- Confidence using IT tools
- Familiarity with ULIS software is highly desirable
- A Category B driving licence is required
- Willingness to travel between sites in the assigned area
- Knowledge of the social housing sector is an advantage
Benefits
- Full-time work schedule across four days per week
- Remote work arrangement
- Health insurance
- Meal vouchers
- Disability and life insurance cover
- PERO supplementary retirement plan
- Works council (CSE)
- Mobility plan
- Work–life balance
- Scope for autonomy and career development