Alpes Isère Habitat ir uz sabiedrību orientēta mājokļu organizācija, kas apkalpo Alpes Isère teritoriju, attīstot, pārvaldot un pārdodot dzīvojamo un komerciālo nekustamo īpašumu. Tās darbība ietver sociālos mājokļus, īres īpašumus, mājokļa iegādes iespējas, kā arī īrnieku un kopīpašnieku īpašumu pārvaldību.
Organizācija sadarbojas arī ar vietējām pašvaldībām, piegādātājiem un nekustamā īpašuma nozares profesionāļiem jaunbūvju, īpašumu uzlabošanas un aktīvu pārvaldības projektos. Tās darbības profils aptver pārvaldību, misiju, teritorijas, pakalpojumus un pieejamos īpašumus, kas saistīti ar tās lomu būvniecības un nekustamā īpašuma nozarēs.
Customer Service Advisor
Manage tenancy services and resident relationships for Alpes Isère Habitat, a social housing provider in Isère. Handle leases, tenant requests, rent arrears, and local committees.
Apraksts
- Oversee resident relationships as part of tenancy management
- Prepare housing allocation committee files and recommend decisions
- Draft lease agreements and coordinate their signing
- Respond to tenant matters, including changes in circumstances, service charges, rent adjustments, and neighborhood disputes
- Prevent and track rent arrears, following the applicable procedures
- Represent Alpes Isère Habitat in dealings with residents, elected officials, and partners
- Take part in committees and partnership groups
- Welcome residents, address or direct their requests, and maintain accurate records
- Track progress against targets and help improve commercial performance measures
- Keep information flowing and ensure data is traceable
- Report on results related to the role
- Help build social connections in the local area
- Manage area budgets and provide administrative support to service staff
- Recommend action plans and contribute to prevention initiatives and projects run by the regional office or organization
Prasības
- A two-year post-secondary qualification (BTS or BUT) or at least two years of equivalent experience is preferred
- Interest in social services and community support
- Knowledge of tenancy management regulations
- Commitment to professional ethics
- Strong interpersonal skills
- Strong written and spoken communication, adapted to the audience
- Effective listening and guidance skills
- Customer-focused approach
- Ability to make recommendations and take initiative
- Confidence using IT tools
- Familiarity with ULIS software is highly desirable
- A Category B driving licence is required
- Willingness to travel between sites in the assigned area
- Knowledge of the social housing sector is an advantage
Priekšrocības
- Full-time work schedule across four days per week
- Remote work arrangement
- Health insurance
- Meal vouchers
- Disability and life insurance cover
- PERO supplementary retirement plan
- Works council (CSE)
- Mobility plan
- Work–life balance
- Scope for autonomy and career development