TDCX
TDCX
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.

Site Reliability Engineer in Singapore

Join TDCX as a Site Reliability Engineer in Singapore, building scalable and fault-tolerant systems for a global BPO and customer experience solutions provider. The role focuses on infrastructure automation, performance monitoring, and continuous reliability improvements.

Descriere

  • Design, build, and maintain highly available, scalable, and fault-tolerant systems
  • Partner with software engineering teams to build applications with reliability and performance in mind
  • Create and maintain automation that improves efficiency, reduces manual intervention, and streamlines routine operations
  • Monitor and assess system performance to detect and resolve bottlenecks before users are affected
  • Prepare infrastructure to support rapid growth in web traffic and machine learning data processing
  • Take part in 24/7 on-call rotations, including scheduled shifts and holidays
  • Apply sustainable practices to on-call response
  • Perform root-cause analysis and lead blameless post-mortems to prevent recurring issues
  • Deploy monitoring practices and tools based on SLIs, SLOs, and SLAs
  • Configure automated alerts and metrics for tracking system health and performance
  • Apply and maintain established security best practices
  • Verify that systems comply with applicable regulatory requirements

Cerințe

  • Bachelor’s or master’s degree in computer science, information technology, computer engineering, or a related discipline
  • At least 3 years of experience as a Site Reliability Engineer, Systems Engineer, or Software Engineer
  • Proficiency in at least one high-level programming language, such as Python, Go, C++, or Java
  • Proficiency in shell scripting
  • Strong knowledge of data structures and algorithms
  • Strong knowledge of Linux operating systems and open-source technologies
  • Sound understanding of network architecture
  • Working knowledge of relational databases and database modeling
  • Experience with containerization and orchestration platforms such as Docker and Kubernetes is preferred
  • Experience with or exposure to machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle is preferred
  • Hands-on experience with monitoring tools and practices such as Prometheus and Grafana is preferred
  • Strategic thinking, excellent communication, and effective cross-functional collaboration in a fast-paced environment

Beneficii

  • Attractive compensation and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and employee recognition programs
  • Strong learning and development plans to support career growth
  • A positive work culture focused on enabling your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Opportunity to join a global company recognized with hundreds of industry awards

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