TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Site Reliability Engineer in Singapore

Join TDCX as a Site Reliability Engineer in Singapore, building scalable and fault-tolerant systems for a global BPO and customer experience solutions provider. The role focuses on infrastructure automation, performance monitoring, and continuous reliability improvements.

Сипаттама

  • Design, build, and maintain highly available, scalable, and fault-tolerant systems
  • Partner with software engineering teams to build applications with reliability and performance in mind
  • Create and maintain automation that improves efficiency, reduces manual intervention, and streamlines routine operations
  • Monitor and assess system performance to detect and resolve bottlenecks before users are affected
  • Prepare infrastructure to support rapid growth in web traffic and machine learning data processing
  • Take part in 24/7 on-call rotations, including scheduled shifts and holidays
  • Apply sustainable practices to on-call response
  • Perform root-cause analysis and lead blameless post-mortems to prevent recurring issues
  • Deploy monitoring practices and tools based on SLIs, SLOs, and SLAs
  • Configure automated alerts and metrics for tracking system health and performance
  • Apply and maintain established security best practices
  • Verify that systems comply with applicable regulatory requirements

Талаптар

  • Bachelor’s or master’s degree in computer science, information technology, computer engineering, or a related discipline
  • At least 3 years of experience as a Site Reliability Engineer, Systems Engineer, or Software Engineer
  • Proficiency in at least one high-level programming language, such as Python, Go, C++, or Java
  • Proficiency in shell scripting
  • Strong knowledge of data structures and algorithms
  • Strong knowledge of Linux operating systems and open-source technologies
  • Sound understanding of network architecture
  • Working knowledge of relational databases and database modeling
  • Experience with containerization and orchestration platforms such as Docker and Kubernetes is preferred
  • Experience with or exposure to machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle is preferred
  • Hands-on experience with monitoring tools and practices such as Prometheus and Grafana is preferred
  • Strategic thinking, excellent communication, and effective cross-functional collaboration in a fast-paced environment

Артықшылықтар

  • Attractive compensation and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and employee recognition programs
  • Strong learning and development plans to support career growth
  • A positive work culture focused on enabling your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Opportunity to join a global company recognized with hundreds of industry awards

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