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Aviso Wealth
Aviso Wealth
501 – 1.000 Angajați
AsigurăriConsultanțăLogistică
Aviso Wealth este o companie canadiană de administrare a averii, care deservește instituții financiare, consilieri de investiții, cooperative de credit și investitori. Oferta sa include servicii de dealer de investiții și corespondent, soluții instituționale, brokeraj online, consultanță automatizată, investiții și asigurări. Compania combină experiențele financiare susținute de tehnologie cu relațiile dintre consilieri și clienți, sprijinind organizațiile care îi ajută pe oameni să investească și să își planifice viitorul financiar. Echipa Aviso Wealth activează în domeniul administrării averii, al asigurărilor, al consultanței și al serviciilor de afaceri conexe, cu un accent declarat pe dezvoltarea profesională și succesul pe termen lung al echipei.
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Senior Service Designer at Aviso Wealth — Toronto Hybrid

Lead strategic service design and customer experience initiatives at Aviso Wealth, a Canadian wealth management provider. Drive discovery, journey design, stakeholder alignment, and service design practice maturity.

CACanada
95.000 $ – 105.000 $ / an
HibridNormă întreagăSeniorLimbă Obligatorie: englezăDesigner

Descriere

  • Own complex, high-priority service design programs spanning customer journeys, business lines, and enterprise initiatives
  • Plan and direct advanced discovery work for ambiguous business and customer challenges
  • Organize research participants, develop study plans, facilitate sessions, interpret findings, and identify strategic opportunities
  • Turn complex research and business evidence into persuasive narratives, recommendations, and service design deliverables
  • Develop vision statements, personas, ecosystem maps, experience maps, and service blueprints
  • Run workshops that align senior stakeholders around customer experience priorities and investment decisions
  • Lead problem-framing activities and design sprints
  • Prototype prospective service experiences and oversee feedback gathering for product pilots
  • Shape the direction of future-state customer and service experiences
  • Coach designers and cross-functional collaborators
  • Act as a strategic service design advisor across the organization
  • Advance customer-centricity, inclusive design, and organizational design capability
  • Help strengthen service design practices, standards, methods, and journey management capabilities

Cerințe

  • Bachelor’s degree in design, human-computer interaction, human factors, psychology, or a related discipline
  • At least six years of experience in service design, user research, design strategy, or a comparable field
  • Expert command of human-centered design, systems thinking, design thinking, and service design
  • Advanced capability with service design methods such as problem definition, vision framing, co-design sprints, and service prototyping
  • Portfolio demonstrating measurable effects on customer, employee, or business outcomes
  • Proficiency with journey management, insight management, and service design tools including TheyDo, Dovetail, UserTesting, Figma, Miro, and Dscout
  • Proven ability to lead complex, cross-functional customer experience initiatives from discovery through implementation planning
  • Advanced facilitation, consulting, storytelling, and executive presentation abilities
  • Track record of influencing decisions by directors, vice presidents, and other senior leaders
  • Experience mentoring designers and helping develop design practices
  • Fluent English communication skills
  • French proficiency is an asset
  • Background in financial services or wealth management is a plus

Beneficii

  • Competitive compensation package recognizing individual contribution
  • Comprehensive health, dental, and insurance coverage
  • Generous vacation allowance
  • Fitness benefit
  • Parental leave top-up options
  • Employer matching contributions to the retirement program
  • Learning and professional development opportunities
  • Education assistance program
  • Regular social events

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