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GitLab
GitLab
1.001 – 5.000 Angajați
ConsultanțăInteligență artificialăMarketing
GitLab dezvoltă o platformă DevSecOps bazată pe inteligență artificială, care reunește dezvoltarea software, securitatea și operațiunile într-un singur mediu. Produsele sale oferă suport pentru gestionarea codului sursă, dezvoltarea asistată de inteligență artificială, automatizarea CI/CD, conformitate și gestionarea vulnerabilităților pe parcursul întregului ciclu de viață al livrării software. GitLab deservește organizații care doresc să coordoneze fluxurile de lucru din inginerie, securitate și operațiuni, livrând software mai eficient. Persoanele care caută un loc de muncă și analizează roluri la GitLab pot găsi oportunități în ingineria software, infrastructura cloud, securitate cibernetică, inteligență artificială, dezvoltarea produselor și alte funcții care susțin platforma sa unificată.
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Locurile de muncă ale companiei

Senior Customer Success Architect – GitLab (Austria, Remote)

Guide customers in Austria and Germany through GitLab adoption, retention, and growth. Turn DevSecOps priorities into practical success plans and measurable outcomes.

ATAustriaDEGermaniaRemoteNormă întreagăSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Translate pre-sales plans and desired business outcomes into clear customer objectives.
  • Advise customers on the GitLab platform, best practices, and use cases.
  • Map customer journeys and guide future adoption.
  • Serve as GitLab’s point of contact for customer questions, issues, and escalations.
  • Work with Support, Product Management, Engineering, Sales, Professional Services, and other teams.
  • Manage an assigned customer portfolio, supporting adoption, retention, growth, and satisfaction.
  • Keep up to date with GitLab releases.
  • Deliver prompt onboarding activities.
  • Create Customer Success Plans with key goals and performance indicators.
  • Coordinate account escalations.
  • Explain the availability and relevance of new GitLab features.
  • Help GitLab Services identify and recommend training opportunities.

Cerințe

  • Understand Git and common branching strategies.
  • Know the software development lifecycle and development pipelines.
  • Understand continuous integration, continuous deployment, and DevSecOps.
  • Have Customer Success experience or a comparable record of improving satisfaction, adoption, and retention.
  • Have experience partnering with customers to define and achieve business outcomes.
  • Be familiar with customers of sizes relevant to the assigned segment.
  • Bring excellent verbal, written, organizational, presentation, and communication skills.
  • Be detail-oriented and analytical.
  • Be a collaborative team player and self-starter.
  • Have project management experience and skills.
  • Bring strong technical, analytical, and problem-solving skills.
  • Align with GitLab’s values and be willing to work in accordance with them.
  • Be able to travel as needed and follow the company travel policy.
  • Have progressive experience in a related function, including direct customer advocacy and engagement in post-sales or professional services.
  • Be fluent in German.
  • Be able to incorporate AI into daily workflows.

Beneficii

  • Programs supporting health, finances, and well-being.
  • Flexible paid time off.
  • Team Member Resource Groups.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Support programs for full-time employees.

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