GitLab razvija platformo DevSecOps, ki jo poganja umetna inteligenca ter združuje razvoj programske opreme, varnost in operacije v enem okolju. Njegovi izdelki podpirajo upravljanje izvorne kode, razvoj s pomočjo umetne inteligence, avtomatizacijo CI/CD, skladnost in upravljanje ranljivosti v celotnem življenjskem ciklu dobave programske opreme. GitLab služi organizacijam, ki želijo usklajevati delovne tokove inženiringa, varnosti in operacij ter hkrati učinkoviteje dostavljati programsko opremo. Iskalci zaposlitve, ki razmišljajo o delovnih mestih v podjetju GitLab, lahko najdejo priložnosti na področjih programskega inženiringa, infrastrukture v oblaku, kibernetske varnosti, umetne inteligence, razvoja izdelkov in drugih funkcij, ki podpirajo njegovo enotno platformo.
Senior Customer Success Architect – GitLab (Austria, Remote)
Guide customers in Austria and Germany through GitLab adoption, retention, and growth. Turn DevSecOps priorities into practical success plans and measurable outcomes.
Opis
- Translate pre-sales plans and desired business outcomes into clear customer objectives.
- Advise customers on the GitLab platform, best practices, and use cases.
- Map customer journeys and guide future adoption.
- Serve as GitLab’s point of contact for customer questions, issues, and escalations.
- Work with Support, Product Management, Engineering, Sales, Professional Services, and other teams.
- Manage an assigned customer portfolio, supporting adoption, retention, growth, and satisfaction.
- Keep up to date with GitLab releases.
- Deliver prompt onboarding activities.
- Create Customer Success Plans with key goals and performance indicators.
- Coordinate account escalations.
- Explain the availability and relevance of new GitLab features.
- Help GitLab Services identify and recommend training opportunities.
Zahteve
- Understand Git and common branching strategies.
- Know the software development lifecycle and development pipelines.
- Understand continuous integration, continuous deployment, and DevSecOps.
- Have Customer Success experience or a comparable record of improving satisfaction, adoption, and retention.
- Have experience partnering with customers to define and achieve business outcomes.
- Be familiar with customers of sizes relevant to the assigned segment.
- Bring excellent verbal, written, organizational, presentation, and communication skills.
- Be detail-oriented and analytical.
- Be a collaborative team player and self-starter.
- Have project management experience and skills.
- Bring strong technical, analytical, and problem-solving skills.
- Align with GitLab’s values and be willing to work in accordance with them.
- Be able to travel as needed and follow the company travel policy.
- Have progressive experience in a related function, including direct customer advocacy and engagement in post-sales or professional services.
- Be fluent in German.
- Be able to incorporate AI into daily workflows.
Ugodnosti
- Programs supporting health, finances, and well-being.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and an Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Support programs for full-time employees.