GitLab
GitLab
GitLab एक AI-संचालित DevSecOps प्लेटफ़ॉर्म विकसित करता है, जो सॉफ़्टवेयर विकास, सुरक्षा और संचालन को एक ही वातावरण में एकीकृत करता है। इसके उत्पाद सॉफ़्टवेयर डिलीवरी जीवनचक्र के दौरान सोर्स कोड प्रबंधन, AI-सहायित विकास, CI/CD ऑटोमेशन, अनुपालन और कमज़ोरियों के प्रबंधन में सहायता करते हैं। GitLab उन संगठनों की सेवा करता है जो इंजीनियरिंग, सुरक्षा और संचालन से जुड़े कार्यप्रवाहों में समन्वय स्थापित करके अधिक कुशलता से सॉफ़्टवेयर वितरित करना चाहते हैं। GitLab में अवसर तलाशने वाले नौकरी आवेदकों को सॉफ़्टवेयर इंजीनियरिंग, क्लाउड इन्फ्रास्ट्रक्चर, साइबर सुरक्षा, कृत्रिम बुद्धिमत्ता, उत्पाद विकास और इसके एकीकृत प्लेटफ़ॉर्म को सहयोग देने वाले अन्य कार्यक्षेत्रों से जुड़े पद मिल सकते हैं।

Senior Customer Success Architect – GitLab (Austria, Remote)

Guide customers in Austria and Germany through GitLab adoption, retention, and growth. Turn DevSecOps priorities into practical success plans and measurable outcomes.

विवरण

  • Translate pre-sales plans and desired business outcomes into clear customer objectives.
  • Advise customers on the GitLab platform, best practices, and use cases.
  • Map customer journeys and guide future adoption.
  • Serve as GitLab’s point of contact for customer questions, issues, and escalations.
  • Work with Support, Product Management, Engineering, Sales, Professional Services, and other teams.
  • Manage an assigned customer portfolio, supporting adoption, retention, growth, and satisfaction.
  • Keep up to date with GitLab releases.
  • Deliver prompt onboarding activities.
  • Create Customer Success Plans with key goals and performance indicators.
  • Coordinate account escalations.
  • Explain the availability and relevance of new GitLab features.
  • Help GitLab Services identify and recommend training opportunities.

आवश्यकताएँ

  • Understand Git and common branching strategies.
  • Know the software development lifecycle and development pipelines.
  • Understand continuous integration, continuous deployment, and DevSecOps.
  • Have Customer Success experience or a comparable record of improving satisfaction, adoption, and retention.
  • Have experience partnering with customers to define and achieve business outcomes.
  • Be familiar with customers of sizes relevant to the assigned segment.
  • Bring excellent verbal, written, organizational, presentation, and communication skills.
  • Be detail-oriented and analytical.
  • Be a collaborative team player and self-starter.
  • Have project management experience and skills.
  • Bring strong technical, analytical, and problem-solving skills.
  • Align with GitLab’s values and be willing to work in accordance with them.
  • Be able to travel as needed and follow the company travel policy.
  • Have progressive experience in a related function, including direct customer advocacy and engagement in post-sales or professional services.
  • Be fluent in German.
  • Be able to incorporate AI into daily workflows.

लाभ

  • Programs supporting health, finances, and well-being.
  • Flexible paid time off.
  • Team Member Resource Groups.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Support programs for full-time employees.

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