GitLab
GitLab
GitLab izstrādā mākslīgajā intelektā balstītu DevSecOps platformu, kas vienā vidē apvieno programmatūras izstrādi, drošību un operācijas. Tās produkti atbalsta pirmkoda pārvaldību, ar mākslīgo intelektu papildinātu izstrādi, CI/CD automatizāciju, atbilstības nodrošināšanu un ievainojamību pārvaldību visā programmatūras piegādes dzīves ciklā. GitLab apkalpo organizācijas, kas vēlas koordinēt inženierijas, drošības un operāciju darbplūsmas, vienlaikus efektīvāk piegādājot programmatūru. Cilvēki, kuri meklē darba iespējas GitLab, var atrast ar programmatūras inženieriju, mākoņinfrastruktūru, kiberdrošību, mākslīgo intelektu, produktu izstrādi un citām vienoto platformu atbalstošām funkcijām saistītas pozīcijas.

Senior Customer Success Architect – GitLab (Austria, Remote)

Guide customers in Austria and Germany through GitLab adoption, retention, and growth. Turn DevSecOps priorities into practical success plans and measurable outcomes.

Apraksts

  • Translate pre-sales plans and desired business outcomes into clear customer objectives.
  • Advise customers on the GitLab platform, best practices, and use cases.
  • Map customer journeys and guide future adoption.
  • Serve as GitLab’s point of contact for customer questions, issues, and escalations.
  • Work with Support, Product Management, Engineering, Sales, Professional Services, and other teams.
  • Manage an assigned customer portfolio, supporting adoption, retention, growth, and satisfaction.
  • Keep up to date with GitLab releases.
  • Deliver prompt onboarding activities.
  • Create Customer Success Plans with key goals and performance indicators.
  • Coordinate account escalations.
  • Explain the availability and relevance of new GitLab features.
  • Help GitLab Services identify and recommend training opportunities.

Prasības

  • Understand Git and common branching strategies.
  • Know the software development lifecycle and development pipelines.
  • Understand continuous integration, continuous deployment, and DevSecOps.
  • Have Customer Success experience or a comparable record of improving satisfaction, adoption, and retention.
  • Have experience partnering with customers to define and achieve business outcomes.
  • Be familiar with customers of sizes relevant to the assigned segment.
  • Bring excellent verbal, written, organizational, presentation, and communication skills.
  • Be detail-oriented and analytical.
  • Be a collaborative team player and self-starter.
  • Have project management experience and skills.
  • Bring strong technical, analytical, and problem-solving skills.
  • Align with GitLab’s values and be willing to work in accordance with them.
  • Be able to travel as needed and follow the company travel policy.
  • Have progressive experience in a related function, including direct customer advocacy and engagement in post-sales or professional services.
  • Be fluent in German.
  • Be able to incorporate AI into daily workflows.

Priekšrocības

  • Programs supporting health, finances, and well-being.
  • Flexible paid time off.
  • Team Member Resource Groups.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Support programs for full-time employees.

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