Marshmallow oferă asigurări auto în Regatul Unit pentru persoanele care s-au mutat din alte țări. Polițele sale iau în considerare experiența de conducere dobândită în străinătate, ajutându-i pe nou-veniți să găsească o acoperire potrivită istoricului lor la volan. Compania oferă și opțiuni de plată lunară și polițe personalizabile. Marshmallow activează în domeniile finanțelor, tehnologiei financiare și asigurărilor.
Customer Care Executive – Live Chat, Budapest
Provide live-chat support to Marshmallow customers using its financial services. Resolve complex questions with empathy and use customer feedback and service data to help improve support operations.
Descriere
- Deliver timely support to customers through live chat
- Complete training through classroom sessions, coaching, and shadowing
- Guide customers throughout their journey, including at important moments
- Work with other teams, senior agents, and coaches to improve internal processes
- Review progress with the Team Leader using customer satisfaction scores, quality audits, and productivity measures
Cerințe
- C1 English proficiency
- Ability to prioritize and handle several tasks in a fast-paced setting
- Ability to meet tight deadlines consistently
- Confident, accurate typing and the ability to manage several live chats each hour
- Commitment to delivering excellent customer service
- Previous customer-facing experience is preferred
- Availability for a rotating Monday-to-Friday schedule, including some evenings and weekend days each month
- No overnight shifts
- Ability to work hybrid, with two days each week in the Budapest office
- Visa sponsorship is not available
Beneficii
- Performance-based bonus scheme
- Private healthcare through Medicare
- Mental health support through Oliva
- Personal learning budget
- Dedicated time for learning and development
- Monthly SZÉP card allowance for flexible spending
- Four weeks per year to work from anywhere