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Marshmallow
Marshmallow
201 – 500 Darbinieki
Kvalificēta darbinieka vīzas sponsorsApdrošināšanaFinansesFintech
Marshmallow provides car insurance in the UK for people who have moved from other countries. Its policies take drivers’ experience abroad into account, helping newcomers find cover suited to their driving history. The company also offers monthly payment options and customizable policies. Marshmallow operates in finance, fintech, and insurance.
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Vakances uzņēmumā

Customer Care Executive – Live Chat, Budapest

Provide live-chat support to Marshmallow customers using its financial services. Resolve complex questions with empathy and use customer feedback and service data to help improve support operations.

HUUngārija
600 000 Ft / mēnesis
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Deliver timely support to customers through live chat
  • Complete training through classroom sessions, coaching, and shadowing
  • Guide customers throughout their journey, including at important moments
  • Work with other teams, senior agents, and coaches to improve internal processes
  • Review progress with the Team Leader using customer satisfaction scores, quality audits, and productivity measures

Prasības

  • C1 English proficiency
  • Ability to prioritize and handle several tasks in a fast-paced setting
  • Ability to meet tight deadlines consistently
  • Confident, accurate typing and the ability to manage several live chats each hour
  • Commitment to delivering excellent customer service
  • Previous customer-facing experience is preferred
  • Availability for a rotating Monday-to-Friday schedule, including some evenings and weekend days each month
  • No overnight shifts
  • Ability to work hybrid, with two days each week in the Budapest office
  • Visa sponsorship is not available

Priekšrocības

  • Performance-based bonus scheme
  • Private healthcare through Medicare
  • Mental health support through Oliva
  • Personal learning budget
  • Dedicated time for learning and development
  • Monthly SZÉP card allowance for flexible spending
  • Four weeks per year to work from anywhere

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