Rijksoverheid este ramura executivă a guvernului olandez, responsabilă de aplicarea legilor naționale și de furnizarea serviciilor publice esențiale în întreaga Țară de Jos. Activitatea sa acoperă administrația publică, justiția, apărarea, asistența medicală, serviciile juridice și ocuparea forței de muncă în sectorul guvernamental, sprijinind sistemele și serviciile utilizate de cetățenii olandezi. Organizația recrutează pentru roluri care contribuie la funcționarea eficientă a sectorului public olandez.
Contact Center Representative
Serve as a contact center representative for the Dutch Custodial Institutions Agency (DJI), responding to enquiries about individual cases. Handle complex questions and route them to the appropriate teams across the Dutch justice system.
Descriere
- Act as the main contact for enquiries about individual cases.
- Communicate with people in custody, their families, lawyers, police, partner agencies and DJI colleagues.
- Answer enquiries by phone, email and post.
- Listen carefully, ask follow-up questions and summarize information, including when interests conflict or emotions run high.
- Decide whether to resolve enquiries yourself or consult a coordinator, placement officer or another DIZ colleague.
- Ensure clear handovers and accurately record conversations, enquiries and agreements.
- Identify recurring enquiries and service issues.
- Contribute ideas to improve services and the knowledge base.
- Quickly learn complex information and find the right guidance or expertise.
Cerințe
- At least MBO level 4 work and thinking ability.
- Experience in customer contact, a front office or a comparable service role involving substantial telephone work.
- Strong communication skills and the ability to explain complex information clearly.
- Good spoken and written Dutch.
- English language skills are an advantage.
- Good digital skills and the ability to work quickly and accurately across multiple information systems.
- Ability to work independently and take responsibility.
- Seek timely input from colleagues.
- Flexible and able to work under pressure.
- Able to obtain a Certificate of Conduct (VOG).
- Willing to work at least two days per week at the office in The Hague.
- A cover letter is required.
- Participation in an assessment is required.
Beneficii
- An Individual Choice Budget (IKB) equal to 16.5% of gross annual salary, usable for extra pay or leave.
- Full reimbursement of public transport commuting costs.
- Pension plan.
- Partially paid parental leave.
- Learning opportunities to support professional development.
- Access to corporate fitness options.
- Working from home is possible.