Rijksoverheid
Rijksoverheid
Rijksoverheid नीदरलैंड्स सरकार की कार्यकारी शाखा है, जो राष्ट्रीय कानूनों को लागू करने और पूरे नीदरलैंड्स में आवश्यक सार्वजनिक सेवाएँ प्रदान करने के लिए जिम्मेदार है। इसका कार्य सार्वजनिक प्रशासन, न्याय, रक्षा, स्वास्थ्य सेवा, कानूनी सेवाओं और सरकारी रोजगार सहित विभिन्न क्षेत्रों में फैला हुआ है तथा यह डच नागरिकों द्वारा उपयोग की जाने वाली प्रणालियों और सेवाओं का समर्थन करता है। यह संगठन ऐसे पदों के लिए भर्ती करता है जो डच सार्वजनिक क्षेत्र के प्रभावी संचालन में योगदान देते हैं।

Contact Center Representative

Serve as a contact center representative for the Dutch Custodial Institutions Agency (DJI), responding to enquiries about individual cases. Handle complex questions and route them to the appropriate teams across the Dutch justice system.

विवरण

  • Act as the main contact for enquiries about individual cases.
  • Communicate with people in custody, their families, lawyers, police, partner agencies and DJI colleagues.
  • Answer enquiries by phone, email and post.
  • Listen carefully, ask follow-up questions and summarize information, including when interests conflict or emotions run high.
  • Decide whether to resolve enquiries yourself or consult a coordinator, placement officer or another DIZ colleague.
  • Ensure clear handovers and accurately record conversations, enquiries and agreements.
  • Identify recurring enquiries and service issues.
  • Contribute ideas to improve services and the knowledge base.
  • Quickly learn complex information and find the right guidance or expertise.

आवश्यकताएँ

  • At least MBO level 4 work and thinking ability.
  • Experience in customer contact, a front office or a comparable service role involving substantial telephone work.
  • Strong communication skills and the ability to explain complex information clearly.
  • Good spoken and written Dutch.
  • English language skills are an advantage.
  • Good digital skills and the ability to work quickly and accurately across multiple information systems.
  • Ability to work independently and take responsibility.
  • Seek timely input from colleagues.
  • Flexible and able to work under pressure.
  • Able to obtain a Certificate of Conduct (VOG).
  • Willing to work at least two days per week at the office in The Hague.
  • A cover letter is required.
  • Participation in an assessment is required.

लाभ

  • An Individual Choice Budget (IKB) equal to 16.5% of gross annual salary, usable for extra pay or leave.
  • Full reimbursement of public transport commuting costs.
  • Pension plan.
  • Partially paid parental leave.
  • Learning opportunities to support professional development.
  • Access to corporate fitness options.
  • Working from home is possible.

संबंधित नौकरियाँ

MaintainX

Customer Success Manager, Asset Intelligence

MaintainX
501 – 1,000 कर्मचारी
SaaSउद्यमविनिर्माण

Guide industrial and frontline customers as they adopt MaintainX asset intelligence tools. Connect equipment data and predictive maintenance insights to measurable operational outcomes.

खोलें
Technogym

Customer Success and Digital Account Specialist, Florida Remote

Technogym

Grow adoption, sales, and retention for Technogym’s Mywellness platforms. Lead digital product training, implementation support, webinars, and client onboarding across South Florida.

खोलें
Inspectorio

Senior Lead Customer Success Manager, Remote US

Inspectorio

Lead enterprise customer implementations and growth for Inspectorio’s AI-powered supply chain platform. Oversee technical escalations, business analysis, and customer success initiatives.

खोलें
MaintainX

Customer Success Manager, Asset Intelligence

MaintainX
501 – 1,000 कर्मचारी
SaaSउद्यमविनिर्माण

Help industrial and frontline teams adopt MaintainX’s asset intelligence tools. Improve predictive maintenance outcomes, product adoption, renewals, and customer feedback.

खोलें
Kovi
Hypori

Senior Android Engineer

Hypori

Build secure enterprise Android applications at Hypori, a cybersecurity SaaS company. Develop Kotlin features, automated tests, and software delivered to on-premises and public cloud environments through agile CI/CD.

खोलें
JC Davis Power

Remote Accounts Payable Analyst — Texas

JC Davis Power
51 – 200 कर्मचारी
B2Bऊर्जानिर्माण

Oversee invoice processing, payments, reconciliations, and month-end close at a temporary power and jobsite operations company. Improve payables workflows and corporate card controls as the business scales.

खोलें
Employer Direct Healthcare

Senior Manager, Client Success Strategy & Operations — Employer Direct Healthcare, New York City (Hybrid)

Employer Direct Healthcare

Lead strategy and operations for Lantern’s Client Success team, supporting a specialty care platform that connects members with leading specialists. Drive planning, forecasting, retention, and account growth.

खोलें
Visa

Senior Client Success Consultant – Visa (Remote, Illinois)

Visa

Guide Visa clients through product adoption, performance improvement, and value realization. Manage post-sale relationships, implementations, operational reviews, and escalations.

खोलें
Fortive