MYOB oferă software de gestionare a afacerilor pentru organizațiile care au nevoie să coordoneze operațiunile de bază într-un singur loc. Platforma sa reunește instrumente pentru contabilitate, salarizare, gestionarea relațiilor cu clienții, inventar, resurse umane și planificarea resurselor întreprinderii, ajutând companiile din consultanță, logistică și producție să își gestioneze finanțele, fluxurile de lucru și deciziile operaționale.
Senior Community Lead — MYOB, Brisbane Hybrid
Lead MYOB’s customer community across forums and social channels in a senior role based in Brisbane with hybrid flexibility. Use customer feedback and engagement data to strengthen relationships and guide business improvements.
Descriere
- Create and deliver programs that increase participation and engagement across MYOB’s online community
- Maintain a consistent presence in the Community Forum and social media channels
- Address customer questions, feedback and concerns with care
- Moderate discussions to foster a respectful, constructive and inclusive community
- Monitor public review sites for customer feedback and sentiment
- Assess customer sentiment and provide considered, personalised responses
- Strengthen customer and partner relationships through community programs, promotions and virtual events
- Translate community feedback and emerging trends into actionable insights and improvement opportunities
- Work closely with Product, Customer Success, Marketing and Partner teams
- Ensure community activities support broader business priorities
- Represent the community’s perspective across the organisation
Cerințe
- Background in managing, moderating or expanding an online community, preferably in technology or SaaS
- Customer-focused approach with the empathy and judgement to navigate a range of questions and discussions
- Excellent written and spoken communication abilities
- Skill in tailoring messages to suit different audiences
- Comfort using community forums, social networks, CRM systems or other digital engagement tools
- Highly organised with strong prioritisation skills
- Able to manage several initiatives independently
- Inquisitive and analytical working style
- Experience interpreting community feedback and engagement metrics to uncover trends and opportunities
- Collaborative approach to working with colleagues
- Confident representing customer and partner needs across multiple teams
Beneficii
- Flexible hybrid working arrangement
- On-site celebrations and social gatherings
- Financial support for home office setup
- Employee discounts and vouchers with leading retailers
- Sonder wellbeing partnership
- Internal training and development programs
- Access to LinkedIn Learning
- Opportunities to attend conferences
- Study assistance
- Range of leave options, including up to four weeks of additional purchased leave
- Generous parental leave entitlement
- Domestic and family violence leave
- Transgender leave
- Community leave
- Study leave
- Wellness, Belonging and Planet communities
- Commitment to equal opportunity