MYOB негізгі операцияларын бір жерде үйлестіруді қажет ететін ұйымдарға арналған бизнесті басқару бағдарламалық жасақтамасын ұсынады. Оның платформасы бухгалтерлік есеп, еңбекақы төлеу, клиенттермен қарым-қатынасты басқару, қорларды басқару, адам ресурстары және кәсіпорын ресурстарын жоспарлау құралдарын біріктіріп, консалтинг, логистика және өндіріс салаларындағы компанияларға қаржысын, жұмыс процестерін және операциялық шешімдерін басқаруға көмектеседі.
Senior Community Lead — MYOB, Brisbane Hybrid
Lead MYOB’s customer community across forums and social channels in a senior role based in Brisbane with hybrid flexibility. Use customer feedback and engagement data to strengthen relationships and guide business improvements.
Сипаттама
- Create and deliver programs that increase participation and engagement across MYOB’s online community
- Maintain a consistent presence in the Community Forum and social media channels
- Address customer questions, feedback and concerns with care
- Moderate discussions to foster a respectful, constructive and inclusive community
- Monitor public review sites for customer feedback and sentiment
- Assess customer sentiment and provide considered, personalised responses
- Strengthen customer and partner relationships through community programs, promotions and virtual events
- Translate community feedback and emerging trends into actionable insights and improvement opportunities
- Work closely with Product, Customer Success, Marketing and Partner teams
- Ensure community activities support broader business priorities
- Represent the community’s perspective across the organisation
Талаптар
- Background in managing, moderating or expanding an online community, preferably in technology or SaaS
- Customer-focused approach with the empathy and judgement to navigate a range of questions and discussions
- Excellent written and spoken communication abilities
- Skill in tailoring messages to suit different audiences
- Comfort using community forums, social networks, CRM systems or other digital engagement tools
- Highly organised with strong prioritisation skills
- Able to manage several initiatives independently
- Inquisitive and analytical working style
- Experience interpreting community feedback and engagement metrics to uncover trends and opportunities
- Collaborative approach to working with colleagues
- Confident representing customer and partner needs across multiple teams
Артықшылықтар
- Flexible hybrid working arrangement
- On-site celebrations and social gatherings
- Financial support for home office setup
- Employee discounts and vouchers with leading retailers
- Sonder wellbeing partnership
- Internal training and development programs
- Access to LinkedIn Learning
- Opportunities to attend conferences
- Study assistance
- Range of leave options, including up to four weeks of additional purchased leave
- Generous parental leave entitlement
- Domestic and family violence leave
- Transgender leave
- Community leave
- Study leave
- Wellness, Belonging and Planet communities
- Commitment to equal opportunity