Crystalia Glass LLC este o companie de construcții și B2B care dezvoltă soluții personalizate de vitraje pentru spații interioare rezidențiale și comerciale. Gama sa de produse include compartimentări din sticlă cu rame din aluminiu sau oțel, compartimentări din sticlă fără rame și pereți glisanți din sticlă, adaptate dimensiunilor și preferințelor de design ale clienților. Compania pune accent pe instalarea practică, serviciile prompte și soluțiile personalizate de sticlă accesibile pentru locuințe și birouri.
Sales Manager, U.S. Market — Remote in Colombia
Lead inbound sales operations and team performance for a premium glass-solutions manufacturer serving U.S. clients. Use CRM management, analytics, and call-quality standards to improve revenue growth across the U.S. market.
Descriere
- Manage and improve CRM and sales operations, covering pipeline design, lead stages, data quality, SLAs, and inbound processes.
- Build CRM accountability through team training, regular audits, and corrective follow-up.
- Use reporting and dashboards to monitor results and improve funnel efficiency.
- Coach and develop sales representatives through mentoring, reviews, and target setting.
- Support the recruitment and onboarding of new sales team members.
- Oversee high-volume inbound leads, response times, lead quality, workload allocation, and conversion outcomes.
- Set and maintain call-quality and communication standards for U.S.-based customers.
- Review sales calls, coach objection handling and call structure, assess lost deals, and develop SMS and email support channels.
- Manage performance against conversion rate, close rate, average deal value, speed to lead, and revenue per representative.
- Plan and deliver data-led initiatives that improve conversion and sales results.
- Proactively resolve issues and improve sales processes, marketing coordination, tools, and customer engagement.
Cerințe
- Bring 5–7 years of relevant sales experience with a strong record in sales execution and revenue growth.
- Have at least 2 years of experience managing and developing sales teams.
- Demonstrate hands-on ownership of sales targets, pipelines, and performance.
- Use CRM platforms such as HubSpot confidently for daily operations, reporting, and pipeline management.
- Have experience managing inbound sales, ideally in a B2C or high-volume setting.
- Have led teams of five or more sales representatives.
- Apply strong analytical judgment and make decisions from performance data.
- Have experience with call-based sales models.
- Speak fluent English for work with U.S.-based clients.
- Be highly engaged in day-to-day sales operations.
- Preferred: Demonstrated success improving B2C or B2B conversion rates.
- Preferred: Experience using AI tools and structured sales playbooks.
- Preferred: Experience collaborating across functions.
- Preferred: Experience optimizing CRM systems.
- Preferred: Expertise in improving sales processes and pipelines.
Beneficii
- Fixed salary with performance-based bonuses.
- Opportunity to join a professional, dynamic team.
- Experience working with prestigious clients in the U.S. market.