Conduent
Conduent
Conduent este o companie B2B SaaS orientată către organizații, fondată în 2017. Cu peste 10.000 de angajați, compania activează în sectorul tehnologiei pentru întreprinderi și oferă un mediu pentru profesioniștii care explorează cariere în software la scară largă și operațiuni de afaceri.

Remote Benefits Call Center Representative – Virginia

Support Virginia residents with employer-sponsored health and welfare benefits. Handle inbound calls, research eligibility, and explain coverage options.

Descriere

  • Handle a steady flow of inbound calls.
  • Explain benefit programs, eligibility rules, enrollment options, and coverage details.
  • Research participant questions across multiple systems and resources, and resolve them.
  • Check eligibility and help participants understand available benefit resources.
  • Record interactions accurately and maintain detailed notes on requests and case activity.
  • Work with teammates and internal partners to resolve benefit concerns.
  • Assist participants with empathy and professionalism as they make informed benefits decisions.

Cerințe

  • Be at least 18 years old.
  • Have a high school diploma or equivalent.
  • Pass a criminal background check.
  • Have strong organizational skills.
  • Have excellent time management skills.
  • Bring a strong customer service mindset, communicate clearly and professionally, and follow instructions accurately.
  • Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less.
  • Be able to connect to a modem or router using an Ethernet cable.
  • Reside in Virginia.
  • Reside in a state where the compensation structure complies with applicable wage regulations.
  • Be legally eligible to work in the United States.

Beneficii

  • Paid training.
  • Career growth opportunities.
  • A range of benefit options.
  • A positive work environment.
  • Health insurance coverage.
  • Voluntary dental and vision programs.
  • Life and disability insurance.
  • Retirement savings plan.
  • Paid holidays.
  • Paid time off, vacation, and/or sick time.
  • Potential bonus or incentive, depending on business needs.

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