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Caterpillar Inc.
Caterpillar Inc.
ConstrucțiiIndustria aerospațialăIndustria prelucrătoare
Caterpillar Inc. este o companie globală de producție care dezvoltă echipamente grele și motoare pentru construcții, minerit, energie și alte industrii axate pe infrastructură. Portofoliul său de produse include excavatoare, buldozere, autobasculante articulate și sisteme de alimentare, susținute de tehnologii avansate și de o rețea mondială de dealeri. Fondată în 1925, compania îmbină experiența industrială îndelungată cu preocuparea pentru creșterea productivității și promovarea unor echipamente și operațiuni mai sustenabile.
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Locurile de muncă ale companiei

Product Service Engineer

At Caterpillar, investigate engine and equipment integration problems, guide root-cause analysis, and help improve product serviceability. The role supports customer and dealer issues across the 0.5L–18L engine range.

USStatele Unite ale AmericiiILIllinois
112.710 $ – 169.060 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de teren

Descriere

  • Diagnose complex engine and integration problems to support customer satisfaction.
  • Guide the assessment and technical handling of dealer and customer issues.
  • Represent customer and dealer concerns to internal engineering teams.
  • Assess product health data for IPSD’s 0.5L–18L engine range.
  • Examine newly identified and emerging issues, prepare storyboards, and share findings with product organizations.
  • Oversee hardware, software, and performance failures.
  • Set escalation priorities, collect data, contribute to root-cause investigations, and resolve customer problems across teams.
  • Troubleshoot machine problems and communicate corrective measures.
  • Improve product repair, maintenance, and serviceability.
  • Write technical specifications and service publications that explain product improvements.
  • Coach colleagues to build their technical skills.

Cerințe

  • Apply customer-focused principles to develop solutions tailored to individual needs.
  • Build strong customer relationships through reliable commitments, clear communication, and openness to feedback and improvement.
  • Anticipate customer needs and work to exceed expectations.
  • Understand customer service principles and methods.
  • Teach others to deliver excellent customer service.
  • Use effective communication methods, tools, and practices.
  • Review written materials and presentations, and offer feedback and coaching.
  • Understand relevant technologies and how to apply them.
  • Develop solutions to significant technical challenges.
  • Travel domestically and internationally up to 20% of the time.
  • Pass a required drug screen.
  • Work in Mossville, Illinois.

Beneficii

  • Medical, dental, and vision coverage
  • Paid vacation, holidays, volunteer time, and other leave
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Health and lifestyle programs
  • Employee Assistance Program
  • Voluntary benefits and employee discounts
  • Career development opportunities
  • Incentive bonus
  • Disability benefits
  • Life insurance
  • Parental leave
  • Adoption benefits
  • Tuition reimbursement
  • Relocation assistance is unavailable

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