ABC Fitness dezvoltă platforme SaaS pentru săli de sport, studiouri de fitness, antrenori personali și alte companii din domeniul wellness. Produsele sale susțin operațiuni esențiale, precum administrarea sălilor și a membrilor, antrenamentul personal și implicarea membrilor, ajutând organizațiile de fitness de diferite dimensiuni să își gestioneze mai eficient afacerile și să își deservească clienții.
Product Manager, Billing & Collections at ABC Fitness — Remote in the United States
Lead billing, payments, subscriptions, and collections strategy for ABC Fitness’s global fitness-management software. Improve payment recovery, customer retention, product adoption, and operator revenue through data-informed product decisions.
Descriere
- Set the long-term vision, strategy, and multi-quarter roadmap for Billing & Collections
- Balance customer value, revenue, risk, and engineering complexity when setting priorities
- Develop customer and market insight through operator feedback, competitive research, and product analytics
- Collaborate with Engineering, Design, Data Science, Finance, Legal, Compliance, Customer Success, and go-to-market teams
- Improve subscriptions, recurring payments, invoicing, dunning, notifications, payment recovery, and automation
- Establish product metrics and use experimentation and analytics to inform decisions
- Evaluate effects on payment success, involuntary churn, recovery, adoption, and cost efficiency
- Create dependable billing and collections experiences for gym operators and their members
Cerințe
- At least 10 years of product management experience
- Demonstrated ownership of complex products from strategic definition through launch
- Background in payments, billing, fintech, SaaS subscriptions, commerce, or a related field
- Strong customer empathy, business judgment, and analytical ability
- Skill in turning ambiguous challenges into focused product bets with measurable results
- Experience leading across technical and non-technical functions
- Excellent written and verbal communication
- Knowledge of subscription billing, dunning or payment recovery, payment routing, risk and fraud, API-based platforms, or data- and AI-enabled products is especially valuable
Beneficii
- Open paid time off policy
- Quarterly Days of Disconnect
- Parental and pawternity leave
- Quarterly Best Life fitness reimbursement
- Medical, dental, and vision coverage
- Employee Assistance Program
- Premium Calm app subscription for the employee and up to four dependents over age 16
- Bonuses, commissions, equity, or other incentive programs where applicable
- Ongoing learning, mentorship, and professional development opportunities