ABC Fitness develops SaaS platforms for gyms, fitness studios, personal trainers, and other wellness businesses. Its products support core operations such as gym and member management, personal training, and member engagement, helping fitness organizations of different sizes run their businesses and serve customers more effectively.
Product Manager, Billing & Collections at ABC Fitness — Remote in the United States
Lead billing, payments, subscriptions, and collections strategy for ABC Fitness’s global fitness-management software. Improve payment recovery, customer retention, product adoption, and operator revenue through data-informed product decisions.
Canada
United States$132,000 – $165,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredBilling SpecialistDescription
- Set the long-term vision, strategy, and multi-quarter roadmap for Billing & Collections
- Balance customer value, revenue, risk, and engineering complexity when setting priorities
- Develop customer and market insight through operator feedback, competitive research, and product analytics
- Collaborate with Engineering, Design, Data Science, Finance, Legal, Compliance, Customer Success, and go-to-market teams
- Improve subscriptions, recurring payments, invoicing, dunning, notifications, payment recovery, and automation
- Establish product metrics and use experimentation and analytics to inform decisions
- Evaluate effects on payment success, involuntary churn, recovery, adoption, and cost efficiency
- Create dependable billing and collections experiences for gym operators and their members
Requirements
- At least 10 years of product management experience
- Demonstrated ownership of complex products from strategic definition through launch
- Background in payments, billing, fintech, SaaS subscriptions, commerce, or a related field
- Strong customer empathy, business judgment, and analytical ability
- Skill in turning ambiguous challenges into focused product bets with measurable results
- Experience leading across technical and non-technical functions
- Excellent written and verbal communication
- Knowledge of subscription billing, dunning or payment recovery, payment routing, risk and fraud, API-based platforms, or data- and AI-enabled products is especially valuable
Benefits
- Open paid time off policy
- Quarterly Days of Disconnect
- Parental and pawternity leave
- Quarterly Best Life fitness reimbursement
- Medical, dental, and vision coverage
- Employee Assistance Program
- Premium Calm app subscription for the employee and up to four dependents over age 16
- Bonuses, commissions, equity, or other incentive programs where applicable
- Ongoing learning, mentorship, and professional development opportunities