Sedgwick oferă organizațiilor din întreaga lume soluții tehnologice pentru gestionarea riscurilor, beneficiilor și a unor servicii de afaceri integrate. Activitatea sa include administrarea dosarelor de daună pentru accidente, sănătate, dizabilitate, compensații de șomaj și răspundere, precum și servicii de consultanță, contabilitate judiciară, inginerie judiciară, restaurarea proprietăților, protejarea mărcilor și prevenirea pierderilor. Sedgwick sprijină clienți din sectoare precum construcțiile, consultanța, sănătatea, agricultura și serviciile de mediu, punând un accent declarat pe diversitate, echitate, incluziune și practicile de mediu, sociale și de guvernanță.
Director of Operations, Claims Management (Onsite)
Lead claims operations across assigned Sedgwick offices, overseeing staffing, budgets, performance, compliance, and client service. Manage teams of 50–99 colleagues for a global insurance services provider.
Descriere
- Oversee operations across all assigned locations and offices
- Develop policies and procedures aligned with best practices, claims service standards, state regulations, and client requirements
- Create business plans with goals and objectives for assigned partnerships and locations
- Review management reports on partner and office performance
- Help coordinate sales and client service activities
- Support organizational quality programs
- Travel as required
- Provide leadership, guidance, support, and motivation to maximize performance
- Interview candidates, hire colleagues, and create performance development plans
- Lead colleague performance discussions
- Administer personnel policies while following staffing standards and training recommendations
- Manage staffing, training, budgets, and profit and loss for assigned offices
- Hold direct or indirect responsibility for 50–99 colleagues
Cerințe
- A bachelor's degree from an accredited college or university is preferred
- CPCU, ARM, AIM, and/or AIC certifications are preferred
- Obtain required licenses
- At least 10 years of related experience, or an equivalent combination of education and experience, is required
- Seven years of claims management experience
- Four years of supervisory experience
- LOA/FMLA experience is preferred
- Strong technical knowledge of claims
- Excellent oral and written communication skills, including presentations
- Computer proficiency, including Microsoft Office
- Strong leadership, management, and motivational abilities
- Strong analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work effectively in a team environment
- Ability to meet or exceed performance competencies
- Ability to manage multiple priorities and meet deadlines
- Clear conceptual thinking, sound judgment, troubleshooting, problem-solving, analytical ability, and discretion
Beneficii
- Work-life balance
- Supportive and caring workplace culture
- Opportunities for career growth
- Reasonable accommodations when applicable and appropriate
- Equal opportunity employment
- Drug-free workplace