ONSIDE
ONSIDE
ONSIDE este o firmă de consultanță în strategie și cercetare privind sponsorizările, care deservește sectoarele sportului, divertismentului și cauzelor sociale în Europa, Orientul Mijlociu și America de Nord. Compania oferă sponsorilor și deținătorilor de drepturi servicii de analiză, consultanță și management al sponsorizărilor, ajutându-i să evalueze oportunități, să elaboreze acorduri personalizate și să construiască parteneriate concepute pentru o valoare de durată. Activitatea sa include parteneriate strategice în sport și divertisment, precum candidatura pentru Cupa Mondială de cricket masculin T20 a ICC, precum și consultanță privind acorduri majore de sponsorizare, inclusiv Guinness Six Nations.

Customer Success Manager – SaaS (Hybrid, Melbourne)

Guide mid-market and enterprise agribusiness customers in realizing value from ONSIDE’s agricultural operational-intelligence SaaS. Own adoption, renewals, account health, and expansion across customer accounts.

Descriere

  • Oversee a portfolio of mid-market and enterprise agribusiness customers
  • Guide customers in achieving measurable value from ONSIDE
  • Set customer goals around business priorities and seasonal operating cycles
  • Drive adoption among customer employees and contractors during daily on-site operations
  • Demonstrate customer return on investment ahead of each renewal
  • Track account health and address risks proactively
  • Partner with the Territory Manager to identify upselling opportunities
  • Capture customer insights to inform the product roadmap

Cerințe

  • Experience helping mid-market or enterprise B2B SaaS customers achieve measurable value
  • A consistent record of retaining customers through successful renewals
  • Experience increasing adoption across customers operating across multiple sites
  • Ability to use account health and product-usage data to prioritize work
  • Confidence developing success plans with senior stakeholders
  • A customer-first mindset and willingness to communicate candidly at an early stage
  • Ability to make data-informed decisions and stay composed when account performance declines

Beneficii

  • Work four days per week from the Melbourne office
  • AI tools integrated into everyday workflows
  • A connection and capability fund supporting meaningful professional growth
  • Well-established company operating rhythms
  • An environment with strong growth momentum
  • Parental leave policy

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