ONSIDE
ONSIDE
1 – 10 Қызметкерлер
КонсалтингОйын-сауықСпорт
ONSIDE — Еуропа, Таяу Шығыс және Солтүстік Америкадағы спорт, ойын-сауық және қоғамдық мақсатқа бағытталған салаларға қызмет көрсететін демеушілік стратегиясы мен зерттеу жөніндегі консалтингтік компания. Компания демеушілер мен құқық иелеріне демеушілік туралы талдау, кеңес беру және басқару қызметтерін ұсынады. Бұл қызметтер оларға мүмкіндіктерді бағалауға, өздеріне бейімделген келісімдер әзірлеуге және ұзақ мерзімді құндылық қалыптастыруға бағытталған серіктестіктер құруға көмектеседі. Компанияның жұмысына ICC ерлер арасындағы T20 әлем кубогына өтінім сияқты стратегиялық спорт және ойын-сауық серіктестіктері, сондай-ақ Guinness Six Nations қоса алғанда, ірі демеушілік келісімдер бойынша кеңес беру кіреді.

Customer Success Manager – SaaS (Hybrid, Melbourne)

Guide mid-market and enterprise agribusiness customers in realizing value from ONSIDE’s agricultural operational-intelligence SaaS. Own adoption, renewals, account health, and expansion across customer accounts.

Сипаттама

  • Oversee a portfolio of mid-market and enterprise agribusiness customers
  • Guide customers in achieving measurable value from ONSIDE
  • Set customer goals around business priorities and seasonal operating cycles
  • Drive adoption among customer employees and contractors during daily on-site operations
  • Demonstrate customer return on investment ahead of each renewal
  • Track account health and address risks proactively
  • Partner with the Territory Manager to identify upselling opportunities
  • Capture customer insights to inform the product roadmap

Талаптар

  • Experience helping mid-market or enterprise B2B SaaS customers achieve measurable value
  • A consistent record of retaining customers through successful renewals
  • Experience increasing adoption across customers operating across multiple sites
  • Ability to use account health and product-usage data to prioritize work
  • Confidence developing success plans with senior stakeholders
  • A customer-first mindset and willingness to communicate candidly at an early stage
  • Ability to make data-informed decisions and stay composed when account performance declines

Артықшылықтар

  • Work four days per week from the Melbourne office
  • AI tools integrated into everyday workflows
  • A connection and capability fund supporting meaningful professional growth
  • Well-established company operating rhythms
  • An environment with strong growth momentum
  • Parental leave policy

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