ONSIDE
ONSIDE
ONSIDE यूरोप, मध्य पूर्व और उत्तरी अमेरिका में खेल, मनोरंजन और सामाजिक सरोकार से जुड़े क्षेत्रों के लिए प्रायोजन रणनीति और अनुसंधान परामर्श सेवाएँ प्रदान करता है। कंपनी प्रायोजकों और अधिकारधारकों को प्रायोजन संबंधी जानकारी, सलाह और प्रबंधन सेवाएँ देती है, जिससे वे अवसरों का मूल्यांकन कर सकें, अपनी आवश्यकताओं के अनुरूप समझौते तैयार कर सकें और दीर्घकालिक मूल्य के लिए साझेदारियाँ बना सकें। इसके कार्यों में ICC पुरुष T20 विश्व कप की बोली जैसी रणनीतिक खेल और मनोरंजन साझेदारियाँ शामिल हैं। कंपनी Guinness Six Nations जैसे बड़े प्रायोजन समझौतों पर भी परामर्श देती है।

Customer Success Manager – SaaS (Hybrid, Melbourne)

Guide mid-market and enterprise agribusiness customers in realizing value from ONSIDE’s agricultural operational-intelligence SaaS. Own adoption, renewals, account health, and expansion across customer accounts.

विवरण

  • Oversee a portfolio of mid-market and enterprise agribusiness customers
  • Guide customers in achieving measurable value from ONSIDE
  • Set customer goals around business priorities and seasonal operating cycles
  • Drive adoption among customer employees and contractors during daily on-site operations
  • Demonstrate customer return on investment ahead of each renewal
  • Track account health and address risks proactively
  • Partner with the Territory Manager to identify upselling opportunities
  • Capture customer insights to inform the product roadmap

आवश्यकताएँ

  • Experience helping mid-market or enterprise B2B SaaS customers achieve measurable value
  • A consistent record of retaining customers through successful renewals
  • Experience increasing adoption across customers operating across multiple sites
  • Ability to use account health and product-usage data to prioritize work
  • Confidence developing success plans with senior stakeholders
  • A customer-first mindset and willingness to communicate candidly at an early stage
  • Ability to make data-informed decisions and stay composed when account performance declines

लाभ

  • Work four days per week from the Melbourne office
  • AI tools integrated into everyday workflows
  • A connection and capability fund supporting meaningful professional growth
  • Well-established company operating rhythms
  • An environment with strong growth momentum
  • Parental leave policy

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