ONSIDE
ONSIDE
ONSIDE Yevropa, Yaqin Sharq va Shimoliy Amerikadagi sport, ko‘ngilochar hamda ijtimoiy maqsadga yo‘naltirilgan sohalarga xizmat ko‘rsatuvchi homiylik strategiyasi va tadqiqotlari bo‘yicha konsalting kompaniyasidir. Kompaniya homiylar va huquq egalari uchun homiylikka oid tahlil, maslahat va boshqaruv xizmatlarini taqdim etib, ularga imkoniyatlarni baholash, o‘z ehtiyojlariga mos shartnomalarni shakllantirish va uzoq muddatli qiymat yaratishga mo‘ljallangan hamkorliklarni yo‘lga qo‘yishda yordam beradi. Uning faoliyatiga ICC Erkaklar T20 Jahon kubogi uchun taklif kabi strategik sport va ko‘ngilochar hamkorliklar, shuningdek Guinness Six Nations kabi yirik homiylik kelishuvlari bo‘yicha maslahat berish kiradi.

Customer Success Manager – SaaS (Hybrid, Melbourne)

Guide mid-market and enterprise agribusiness customers in realizing value from ONSIDE’s agricultural operational-intelligence SaaS. Own adoption, renewals, account health, and expansion across customer accounts.

Tavsif

  • Oversee a portfolio of mid-market and enterprise agribusiness customers
  • Guide customers in achieving measurable value from ONSIDE
  • Set customer goals around business priorities and seasonal operating cycles
  • Drive adoption among customer employees and contractors during daily on-site operations
  • Demonstrate customer return on investment ahead of each renewal
  • Track account health and address risks proactively
  • Partner with the Territory Manager to identify upselling opportunities
  • Capture customer insights to inform the product roadmap

Talablar

  • Experience helping mid-market or enterprise B2B SaaS customers achieve measurable value
  • A consistent record of retaining customers through successful renewals
  • Experience increasing adoption across customers operating across multiple sites
  • Ability to use account health and product-usage data to prioritize work
  • Confidence developing success plans with senior stakeholders
  • A customer-first mindset and willingness to communicate candidly at an early stage
  • Ability to make data-informed decisions and stay composed when account performance declines

Imtiyozlar

  • Work four days per week from the Melbourne office
  • AI tools integrated into everyday workflows
  • A connection and capability fund supporting meaningful professional growth
  • Well-established company operating rhythms
  • An environment with strong growth momentum
  • Parental leave policy

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