Senior Executive Assistant
Hewlett Packard Enterprise
Provide senior administrative support to Hewlett Packard Enterprise executives, including calendar management, presentations, budgets, travel, and coordination across departments.
Open
ONSIDE is a sponsorship strategy and research consultancy serving the sports, entertainment, and cause-related sectors across Europe, the Middle East, and North America. The company provides sponsorship intelligence, advisory, and management services to sponsors and rights holders, helping them evaluate opportunities, shape tailored agreements, and build partnerships designed for lasting value. Its work includes strategic sports and entertainment partnerships, such as the ICC Men’s T20 World Cup bid, and consulting on major sponsorship agreements including the Guinness Six Nations.
Customer Success Manager – SaaS (Hybrid, Melbourne)
Guide mid-market and enterprise agribusiness customers in realizing value from ONSIDE’s agricultural operational-intelligence SaaS. Own adoption, renewals, account health, and expansion across customer accounts.
Description
- Oversee a portfolio of mid-market and enterprise agribusiness customers
- Guide customers in achieving measurable value from ONSIDE
- Set customer goals around business priorities and seasonal operating cycles
- Drive adoption among customer employees and contractors during daily on-site operations
- Demonstrate customer return on investment ahead of each renewal
- Track account health and address risks proactively
- Partner with the Territory Manager to identify upselling opportunities
- Capture customer insights to inform the product roadmap
Requirements
- Experience helping mid-market or enterprise B2B SaaS customers achieve measurable value
- A consistent record of retaining customers through successful renewals
- Experience increasing adoption across customers operating across multiple sites
- Ability to use account health and product-usage data to prioritize work
- Confidence developing success plans with senior stakeholders
- A customer-first mindset and willingness to communicate candidly at an early stage
- Ability to make data-informed decisions and stay composed when account performance declines
Benefits
- Work four days per week from the Melbourne office
- AI tools integrated into everyday workflows
- A connection and capability fund supporting meaningful professional growth
- Well-established company operating rhythms
- An environment with strong growth momentum
- Parental leave policy
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