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Auror
Auror
201 – 500 Angajați
Comerț cu amănuntulSaaSSecuritate
Auror dezvoltă software bazat pe cloud pentru informații despre criminalitatea din retail, destinat comercianților, echipelor de prevenire a pierderilor și autorităților de aplicare a legii. Platforma sa SaaS îi ajută pe utilizatori să înregistreze și să analizeze incidente precum furtul, frauda și criminalitatea organizată din retail, să identifice tipare, să facă schimb de informații între organizații și să coordoneze investigații menite să reducă recidiva. Înființată în 2012, Auror activează la intersecția dintre SaaS, retail și securitate.
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Locurile de muncă ale companiei

Customer Success Manager | Denver, CO (Hybrid)

Lead enterprise customer success for Auror’s retail crime reduction platform, helping strategic accounts achieve adoption and measurable business results. The role combines account strategy, analytics, expansion planning, executive engagement, and customer advocacy.

USStatele Unite ale AmericiiCOColorado
85.000 $ – 105.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage the full post-onboarding journey for enterprise customers.
  • Create durable customer visions and success plans that protect return on investment.
  • Increase adoption by integrating the platform into customer culture and standard operating procedures.
  • Run outcome-focused business reviews, QBRs/CVRs, and executive briefings.
  • Work with Retail Partnership Managers and Account Executives on departmental rollouts, growth, and upsell opportunities.
  • Interpret complex data to produce practical insights into shrink reduction, safety, and operational efficiency.
  • Build senior loss prevention contacts into active customer advocates.
  • Bring customer feedback to Product to help guide platform development.
  • Help customers navigate organizational changes and evolving operating practices.
  • Report to the Customer Success Lead.

Cerințe

  • Demonstrated alignment with Auror’s Guiding Principles.
  • Experience in enterprise customer success or account management; SaaS experience is preferred.
  • Skill in navigating complex organizations and communicating effectively with senior leaders.
  • Ability to turn raw engagement data into clear stories about crime reduction and business value.
  • Commercial judgment to recognize expansion opportunities.
  • Ability to influence change without direct authority and coach customers through new working methods.
  • Proactive use of customer health metrics to identify risks and intervene early.
  • Collaborative approach to working within a specialized ecosystem.
  • Willingness to travel regularly and attend industry events.
  • Authorization to work in the United States without employer visa sponsorship.

Beneficii

  • Eligibility for a $3,300 annual bonus at fiscal year-end when revenue targets are met.
  • Employee share scheme.
  • Flexible working arrangements supporting a healthy work/life blend.
  • Friday afternoons off while retaining full pay.
  • Wellness Days.
  • Up to $500 USD per year for professional mental and physical health sessions.
  • Employer contribution toward individual Anthem health insurance.
  • Twelve weeks of paid parental leave for birth parents.
  • Six weeks of paid parental leave for non-birth parents after birth, adoption, or surrogacy.
  • Funding support for courses, conferences, and professional development events.
  • Regular team lunches and social gatherings, primarily held during working hours.

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Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

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