Auror
Auror
201 – 500 Қызметкерлер
SaaSБөлшек саудаҚауіпсіздік
Auror бөлшек сауда компанияларына, шығындардың алдын алу топтарына және құқық қорғау органдарына арналған бұлтқа негізделген бөлшек сауда қылмыстары туралы ақпараттық бағдарламалық жасақтама әзірлейді. Оның SaaS платформасы пайдаланушыларға ұрлық, алаяқтық және ұйымдасқан бөлшек сауда қылмысы сияқты оқиғаларды тіркеуге және талдауға, заңдылықтарды анықтауға, ұйымдар арасында ақпарат алмасуға және қайталама құқық бұзушылықтарды азайтуға бағытталған тергеулерді үйлестіруге көмектеседі. 2012 жылы құрылған Auror SaaS, бөлшек сауда және қауіпсіздік салаларының тоғысында жұмыс істейді.

Customer Success Manager | Denver, CO (Hybrid)

Lead enterprise customer success for Auror’s retail crime reduction platform, helping strategic accounts achieve adoption and measurable business results. The role combines account strategy, analytics, expansion planning, executive engagement, and customer advocacy.

Сипаттама

  • Manage the full post-onboarding journey for enterprise customers.
  • Create durable customer visions and success plans that protect return on investment.
  • Increase adoption by integrating the platform into customer culture and standard operating procedures.
  • Run outcome-focused business reviews, QBRs/CVRs, and executive briefings.
  • Work with Retail Partnership Managers and Account Executives on departmental rollouts, growth, and upsell opportunities.
  • Interpret complex data to produce practical insights into shrink reduction, safety, and operational efficiency.
  • Build senior loss prevention contacts into active customer advocates.
  • Bring customer feedback to Product to help guide platform development.
  • Help customers navigate organizational changes and evolving operating practices.
  • Report to the Customer Success Lead.

Талаптар

  • Demonstrated alignment with Auror’s Guiding Principles.
  • Experience in enterprise customer success or account management; SaaS experience is preferred.
  • Skill in navigating complex organizations and communicating effectively with senior leaders.
  • Ability to turn raw engagement data into clear stories about crime reduction and business value.
  • Commercial judgment to recognize expansion opportunities.
  • Ability to influence change without direct authority and coach customers through new working methods.
  • Proactive use of customer health metrics to identify risks and intervene early.
  • Collaborative approach to working within a specialized ecosystem.
  • Willingness to travel regularly and attend industry events.
  • Authorization to work in the United States without employer visa sponsorship.

Артықшылықтар

  • Eligibility for a $3,300 annual bonus at fiscal year-end when revenue targets are met.
  • Employee share scheme.
  • Flexible working arrangements supporting a healthy work/life blend.
  • Friday afternoons off while retaining full pay.
  • Wellness Days.
  • Up to $500 USD per year for professional mental and physical health sessions.
  • Employer contribution toward individual Anthem health insurance.
  • Twelve weeks of paid parental leave for birth parents.
  • Six weeks of paid parental leave for non-birth parents after birth, adoption, or surrogacy.
  • Funding support for courses, conferences, and professional development events.
  • Regular team lunches and social gatherings, primarily held during working hours.

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