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Mobile Communications America
Mobile Communications America
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Mobile Communications America furnizează tehnologii de comunicații wireless și securitate pentru organizații care depind de operațiuni fiabile și coordonate. Soluțiile sale includ radiouri bidirecționale, video mobil, sisteme de date, supraveghere video și securitate integrată, sprijinind sectoare precum siguranța publică, educația, sănătatea și logistica. Compania îmbină expertiza în comunicații cu implementarea orientată spre servicii pentru a ajuta echipele să își îmbunătățească siguranța, conectivitatea și eficiența de zi cu zi.
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Locurile de muncă ale companiei

Customer Service Specialist

Support MCA’s wireless communications, data, and security services by coordinating repairs, inventory, service tickets, field technicians, customers, and vendors.

USStatele Unite ale AmericiiNCCarolina de NordLa sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Serve as the first point of contact for visitors and customers by phone, email, and in person.
  • Keep customer contact records accurate and develop strong relationships with customers and vendors.
  • Enter repair requests in the ERP system, check warranty coverage, and arrange repairs with internal or external depots.
  • Track repairs through completion and equipment return, submit warranty claims, and prepare prices for billing review.
  • Receive, prepare, and track products for sales and service teams.
  • Ship orders and return equipment to vendors within required deadlines.
  • Track inventory against sales trends, count and rotate stock, and safeguard equipment.
  • Update equipment records in the system and support contract renewals.
  • Prepare and maintain work-in-progress, aging, and open purchase order reports.
  • Plan daily assignments for field service technicians and coordinate schedules with customers and subcontractors.
  • Create, monitor, and close service tickets accurately and promptly.
  • Keep required records complete, including technician hours.
  • Coordinate across departments to share daily priorities with service and operations teams.
  • Help maintain a safe, constructive, and productive workplace.
  • Handle other assigned tasks that contribute to the team’s work.

Cerințe

  • Two to four years of experience in customer operations or a related area, such as customer service, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support.
  • Strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Clear, professional spoken and written communication across all organizational levels.
  • Able to work in a fast-paced setting, set priorities, work independently, and pursue objectives without direct supervision.
  • Strong organizational and administrative abilities.
  • Careful attention to detail.
  • Sound judgment when handling confidential or proprietary information.
  • High integrity.
  • Office experience is preferred.
  • Able to frequently stand, walk, and sit; handle objects, tools, or controls; reach; climb stairs; talk or hear; and use near vision for reading and computer work.
  • Able to occasionally move equipment weighing up to 15 pounds.
  • Able to frequently position oneself to maintain computers or other equipment as needed.

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
  • Holiday pay
  • Education incentives
  • Competitive compensation
  • Equal opportunity and affirmative action employer
  • Reasonable accommodations may be available to enable people with disabilities to perform essential job functions.

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