LogoFresh Jobs Ahead
Mobile Communications America
Mobile Communications America
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Mobile Communications America provides wireless communication and security technology for organizations that depend on reliable, coordinated operations. Its solutions span two-way radios, mobile video, data systems, video surveillance, and integrated security, supporting sectors such as public safety, education, healthcare, and logistics. The company combines communications expertise with service-focused implementation to help teams improve safety, connectivity, and day-to-day efficiency.
LinkedIn
Company Jobs

Customer Service Specialist

Support MCA’s wireless communications, data, and security services by coordinating repairs, inventory, service tickets, field technicians, customers, and vendors.

USUnited StatesNCNorth CarolinaOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support
ERP

Description

  • Serve as the first point of contact for visitors and customers by phone, email, and in person.
  • Keep customer contact records accurate and develop strong relationships with customers and vendors.
  • Enter repair requests in the ERP system, check warranty coverage, and arrange repairs with internal or external depots.
  • Track repairs through completion and equipment return, submit warranty claims, and prepare prices for billing review.
  • Receive, prepare, and track products for sales and service teams.
  • Ship orders and return equipment to vendors within required deadlines.
  • Track inventory against sales trends, count and rotate stock, and safeguard equipment.
  • Update equipment records in the system and support contract renewals.
  • Prepare and maintain work-in-progress, aging, and open purchase order reports.
  • Plan daily assignments for field service technicians and coordinate schedules with customers and subcontractors.
  • Create, monitor, and close service tickets accurately and promptly.
  • Keep required records complete, including technician hours.
  • Coordinate across departments to share daily priorities with service and operations teams.
  • Help maintain a safe, constructive, and productive workplace.
  • Handle other assigned tasks that contribute to the team’s work.

Requirements

  • Two to four years of experience in customer operations or a related area, such as customer service, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support.
  • Strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Clear, professional spoken and written communication across all organizational levels.
  • Able to work in a fast-paced setting, set priorities, work independently, and pursue objectives without direct supervision.
  • Strong organizational and administrative abilities.
  • Careful attention to detail.
  • Sound judgment when handling confidential or proprietary information.
  • High integrity.
  • Office experience is preferred.
  • Able to frequently stand, walk, and sit; handle objects, tools, or controls; reach; climb stairs; talk or hear; and use near vision for reading and computer work.
  • Able to occasionally move equipment weighing up to 15 pounds.
  • Able to frequently position oneself to maintain computers or other equipment as needed.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
  • Holiday pay
  • Education incentives
  • Competitive compensation
  • Equal opportunity and affirmative action employer
  • Reasonable accommodations may be available to enable people with disabilities to perform essential job functions.

Related Jobs

Employer Direct Healthcare

Senior Manager, Client Success Strategy & Operations — Employer Direct Healthcare, New York City (Hybrid)

Employer Direct Healthcare
201 – 500 Employees
H1B Visa SponsorConsultingInsuranceLogistics
USUnited StatesNYNew York
$165,000 – $180,000 / year
HybridFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Lead strategy and operations for Lantern’s Client Success team, supporting a specialty care platform that connects members with leading specialists. Drive planning, forecasting, retention, and account growth.

Open