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Ten Lifestyle Group
Ten Lifestyle Group
1.001 – 5.000 Angajați
CălătoriiMarketingOspitalitate
Ten Lifestyle Group este o companie globală de ospitalitate, turism și marketing care oferă servicii de concierge și de gestionare a stilului de viață pentru persoane cu averi nete ridicate, clienți corporate și membri ai unor programe private. De la înființarea sa în 1998, Ten își conectează membrii cu hoteluri, restaurante, divertisment, experiențe de călătorie și evenimente din întreaga lume. Echipele sale colaborează cu instituții financiare, branduri premium și parteneri corporate pentru a consolida implicarea și loialitatea clienților prin servicii personalizate și platforme digitale. Ten gestionează, de asemenea, programe de fidelizare corporate și este listată la Bursa de Valori din Londra.
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CRM Specialist

Build Braze-powered email campaigns and personalised customer journeys for Ten Lifestyle Group’s global luxury lifestyle services. Analyse engagement data to improve retention and customer experiences.

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Descriere

  • Create and manage email communications, from newsletters to customer lifecycle journeys.
  • Lead campaigns through copy and design, segmentation, testing, deployment, and performance analysis.
  • Build scalable customer journeys in Braze using Canvas, Liquid, and segmentation.
  • Use real-time data to reach the right audiences through the appropriate channels.
  • Track CRM campaign performance, email metrics, and customer engagement.
  • Translate testing and campaign results into insights that refine marketing strategy.
  • Report on CRM’s contribution to customer engagement and retention.
  • Act as the organisation’s primary Braze expert.
  • Explore Braze features and integrations to improve customer communications.

Cerințe

  • At least 2 years of practical CRM and email marketing experience, including successful campaigns to drive customer engagement and retention.
  • Strong knowledge of customer lifecycle marketing and retention strategies.
  • Proficiency in HTML and CSS for creating and optimising emails.
  • Strong analytical ability and skill in turning marketing data into actionable insights.
  • Experience with A/B testing, audience segmentation, and personalisation.
  • Enthusiasm for CRM and staying current with industry trends and best practices.
  • Based in Cape Town, or able to relocate or otherwise be based there.
  • Available to work from the office at least twice per week in a hybrid arrangement.
  • A secure home office at the confirmed address, without background noise or distractions.
  • Able to meet the minimum internet speed requirements for hybrid work, which will be checked during recruitment and upon joining.

Beneficii

  • Competitive salary based on experience.
  • Flexible work options, including hybrid work and up to 60% home office.
  • Paid leave, including one annual day to volunteer for a good cause.
  • One month of paid sabbatical after every five years of service, without using annual leave.
  • Ten Loyalty Rewards programme.
  • Remote working holidays.
  • Employee discounts on travel and entertainment.
  • Company contribution towards medical aid.
  • Transport home for employees working a late shift who do not have a car.
  • Confidential, free ICAS Employee Health and Wellness Programme services.
  • Secure offices with complimentary off-street parking.
  • Regular appraisals and annual Extra Mile Awards.
  • Career development support.

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