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Charity Link
Charity Link
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Charity Link este o organizație britanică de strângere de fonduri care desfășoară campanii profesioniste și etice menite să colecteze fonduri și să crească gradul de conștientizare în sprijinul organizațiilor caritabile. Înființată în 1995, compania își sprijină partenerii caritabili printr-o echipă instruită formată din sute de persoane implicate în strângerea de fonduri, combinând formarea structurată specifică domeniului cu sprijinul continuu pentru campanii. Activitatea sa se bazează pe relații pe termen lung, standarde înalte și sprijinirea organizațiilor caritabile în atingerea obiectivelor lor strategice.
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Client Services Assistant – Charity Link Hybrid

Support campaign administration, donor quality control, client reporting, and fundraiser coordination in this hybrid Client Services Assistant role at Charity Link. Help deliver compliant, ethical fundraising and awareness campaigns for charitable organisations.

GBRegatul Unit
26.000 £ – 27.000 £ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Support campaign administration and client reporting activities
  • Notify charity clients promptly and accurately about amendments
  • Prepare Area Movements for clients and the Chartered Institute of Fundraising
  • Complete daily donor quality-control calls, with attention to compliance risks and sensitivity
  • Monitor quality-control calls and escalate conduct concerns
  • Plan, create, and manage Doorsets for the home-to-home channel
  • Collaborate with Field Managers and fundraisers to improve channel growth and quality
  • Record and report donor exceptions, cancellations, and amendments
  • Produce portal reports as needed
  • Support fundraiser mailing activities
  • Help develop and implement tablet processes and procedures
  • Manage related administration and respond to fundraiser queries
  • Collect data and contribute to monthly campaign KPI reporting
  • Attend regular internal and client team meetings
  • Contribute to ad hoc projects and ongoing initiatives

Cerințe

  • Highly organised, with strong administrative capabilities
  • Consistently accurate and attentive to detail
  • Excellent written and verbal communication skills
  • Comfortable using IT systems, including Microsoft Office applications
  • Able to manage competing tasks and set priorities effectively
  • Proactive, positive, and adaptable in approach
  • Strong capability in resolving problems
  • Experience in administration, customer service, client services, or a comparable role is preferred but not required

Beneficii

  • Healthcare plan providing up to £900 per year for claimable treatments, including dental, optical care, wellbeing therapies, counselling, gym discounts, and prescriptions
  • Discounts at more than 30,000 retailers
  • Discretionary bonus and incentive opportunities
  • Opportunities for career development
  • 28 days of holiday including bank holidays, with the option to sell or carry over up to 3 days
  • £1,000 referral scheme
  • Long-service awards that may include extra holiday, enhanced healthcare, and gift vouchers
  • Death-in-service cover worth twice the base salary

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