Diebold Nixdorf
Diebold Nixdorf
Diebold Nixdorf dezvoltă tehnologie pentru bănci, comercianți cu amănuntul și magazine alimentare, ajutându-i să modernizeze experiența clienților și operațiunile de zi cu zi. Portofoliul său include soluții scalabile, bazate pe inteligență artificială, platforme de asistență și servicii concepute pentru a răspunde cerințelor în schimbare din domeniul serviciilor financiare și al comerțului cu amănuntul. Compania pune, de asemenea, accent pe sustenabilitate și pe extinderea accesului la servicii financiare prin tehnologii mai eficiente și mai responsabile față de mediu.

Associate Field Service Technician - Remote Philippines

Provide on-site and remote technical support for Diebold Nixdorf hardware and software serving banking and retail customers in the Philippines. The role covers installation, troubleshooting, repairs, preventive maintenance, customer training, and service coordination.

Descriere

  • Install, troubleshoot, and maintain Diebold Nixdorf hardware and software, primarily at customer locations
  • Carry out scheduled inspections, cleaning, minor repairs, and preventive maintenance
  • Verify product functionality and resolve or escalate problems under established procedures
  • Diagnose hardware and software failures with appropriate tools
  • Complete repairs at the component level
  • Clean, adjust, and maintain mechanical components
  • Configure and deploy required software
  • Replenish consumable supplies as instructed
  • Install, relocate, modify, upgrade, and remove hardware and software products
  • Train customers to use and operate installed hardware and software
  • Coordinate service appointments, complete documentation, and support customer understanding and satisfaction
  • Complete hardware and software training and contribute to KPI programs and special projects

Cerințe

  • Relevant education or equivalent professional experience
  • At least 1–2 years of field services experience, or an equivalent combination of education and experience
  • Strong written and verbal communication skills
  • A valid driver’s license and driving record that meets Diebold Nixdorf fleet requirements

Beneficii

  • Equal opportunity employment
  • Workplace culture that values diversity
  • On-the-job, classroom, and web-based training in hardware and software

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