Diebold Nixdorf
Diebold Nixdorf
Diebold Nixdorf develops technology for banks, retailers, and grocers, helping them modernize customer experiences and day-to-day operations. Its portfolio includes scalable, AI-enabled solutions, support platforms, and services designed to respond to changing demands across financial services and retail. The company also emphasizes sustainability and broader access to financial services through more efficient, environmentally conscious technology.

Associate Field Service Technician - Remote Philippines

Provide on-site and remote technical support for Diebold Nixdorf hardware and software serving banking and retail customers in the Philippines. The role covers installation, troubleshooting, repairs, preventive maintenance, customer training, and service coordination.

Description

  • Install, troubleshoot, and maintain Diebold Nixdorf hardware and software, primarily at customer locations
  • Carry out scheduled inspections, cleaning, minor repairs, and preventive maintenance
  • Verify product functionality and resolve or escalate problems under established procedures
  • Diagnose hardware and software failures with appropriate tools
  • Complete repairs at the component level
  • Clean, adjust, and maintain mechanical components
  • Configure and deploy required software
  • Replenish consumable supplies as instructed
  • Install, relocate, modify, upgrade, and remove hardware and software products
  • Train customers to use and operate installed hardware and software
  • Coordinate service appointments, complete documentation, and support customer understanding and satisfaction
  • Complete hardware and software training and contribute to KPI programs and special projects

Requirements

  • Relevant education or equivalent professional experience
  • At least 1–2 years of field services experience, or an equivalent combination of education and experience
  • Strong written and verbal communication skills
  • A valid driver’s license and driving record that meets Diebold Nixdorf fleet requirements

Benefits

  • Equal opportunity employment
  • Workplace culture that values diversity
  • On-the-job, classroom, and web-based training in hardware and software

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