OdontoPrev
OdontoPrev
OdontoPrev este o companie braziliană de servicii medicale specializată în asigurări stomatologice și îngrijire preventivă a sănătății orale. Oferă planuri stomatologice pentru persoane fizice și companii, coordonează îngrijirea printr-o rețea națională de medici dentiști și clinici afiliate și sprijină accesul la tratamente de rutină și specializate prin gestionarea rețelei de furnizori și programe de prevenție.

Administrative Assistant, Corporate Dental Plans (Hybrid, Barueri)

Administrative Assistant at OdontoPrev, a leading dental plan provider. Support back-office service, client retention, and corporate contract management.

Descriere

  • Support back-office administration for B2B dental plan contracts serving groups of 3 to 199 members
  • Manage retention and negotiations with corporate clients by addressing inquiries, cancellation requests, and proposals to preserve contracts
  • Process requests for member additions, removals, plan changes, customer-data updates, and invoice generation
  • Log and monitor requests in internal systems, maintaining accurate records and adherence to procedures and service-level agreements
  • Identify opportunities to improve customer service processes and operational workflows
  • Demonstrate initiative, precision, professionalism, and a customer-focused approach in all interactions

Cerințe

  • High school completion is required
  • Enrollment in a college program is considered an advantage
  • Prior experience in administrative or customer-service back-office work, retention, or negotiation is expected; healthcare, insurance, or dental-plan experience is advantageous
  • Basic proficiency with computer systems, spreadsheets, and email is required
  • Strong organizational skills, attention to detail, and the ability to collaborate effectively are important
  • Clear written communication, negotiation ability, and a proactive working style are required
  • Consistent delivery against deadlines and a commitment to high-quality customer service are expected

Beneficii

  • Medical and dental coverage
  • Access to the Espaço Saúde on-site medical clinic
  • Psychological and nutritional support through OrienteMe
  • Wellhub fitness allowance
  • Newborn layette allowance and pregnancy support program
  • Childcare assistance subject to the applicable union agreement
  • Bradesco/Alelo benefits club
  • SESC membership
  • Paid birthday day off
  • Extended paternity leave
  • Half-day leave on children's birthdays
  • Private pension plan
  • OdontoPlural diversity program
  • Vida Leve quality-of-life program
  • Employee recognition programs
  • Profit-sharing through PPR
  • Life insurance
  • Corporate university and education partnerships
  • Meal and/or food allowance
  • Transportation allowance

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