TEKsystems
TEKsystems
TEKsystems ir globāls tehnoloģiju konsultāciju un darbaspēka risinājumu uzņēmums, kas apkalpo lielas organizācijas. Tā darbība aptver mākoņtehnoloģijas, datus un mākslīgo intelektu, automatizāciju, lietojumprogrammu izstrādi, agile un DevOps pārveidi, tehnoloģiju operācijas un digitālo pieredzi. Uzņēmums nodrošina arī talantu piesaisti, personāla atlasi un pārvaldītus pakalpojumus, atbalstot tehnoloģiju komandas un liela mēroga darbaspēka programmas finanšu pakalpojumu, veselības aprūpes, publiskā sektora, telekomunikāciju, mazumtirdzniecības, ražošanas un enerģētikas nozarēs. Plašais pakalpojumu modelis piedāvā iespējas konsultāciju, inženierijas, tehnoloģiju operāciju un personāla atlases jomā.

TEKsystems Client Service Agent, Insurance

Support small-business insurance customers by phone and online, answering policy questions and following up on applications. Document customer interactions and enter leads while managing calls across multiple systems.

Apraksts

  • Resolve inbound customer inquiries promptly and professionally, aiming to address needs in one call.
  • Answer incoming calls and follow up with customers about online applications.
  • Explain coverage and billing information and clarify general policy questions.
  • Record customer interactions accurately and enter inbound leads promptly.
  • Switch between calls, records, follow-ups, and multiple systems throughout the workday.
  • Work with the team to support customer satisfaction, retention, and growth.

Prasības

  • Experience in customer service or a call center.
  • Property and casualty insurance experience is preferred.
  • An active Property and Casualty license is required; it must cover general or commercial lines, not personal lines.
  • Able to handle inbound calls and work across multiple systems.
  • Strong communication, problem-solving, and organizational abilities.
  • Dependable, with a team-oriented approach.

Priekšrocības

  • Potential to earn a monthly bonus.
  • Equipment is provided.
  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth post-tax contribution options.
  • Optional life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time off and leave, including PTO, vacation, or sick leave.

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