TEKsystems
TEKsystems
TEKsystems este o companie globală de consultanță tehnologică și soluții pentru forța de muncă, care deservește organizații de mari dimensiuni. Activitatea sa acoperă serviciile cloud, datele și inteligența artificială, automatizarea, dezvoltarea aplicațiilor, transformarea prin Agile și DevOps, operațiunile tehnologice și experiența digitală. Compania oferă, de asemenea, servicii de atragere a talentelor, recrutare și servicii gestionate, sprijinind echipele de tehnologie și programele de forță de muncă la scară largă din domenii precum serviciile financiare, sănătatea, sectorul public, telecomunicațiile, retailul, producția și energia. Modelul său extins de servicii creează oportunități în consultanță, inginerie, operațiuni tehnologice și roluri axate pe recrutare.

TEKsystems Client Service Agent, Insurance

Support small-business insurance customers by phone and online, answering policy questions and following up on applications. Document customer interactions and enter leads while managing calls across multiple systems.

Descriere

  • Resolve inbound customer inquiries promptly and professionally, aiming to address needs in one call.
  • Answer incoming calls and follow up with customers about online applications.
  • Explain coverage and billing information and clarify general policy questions.
  • Record customer interactions accurately and enter inbound leads promptly.
  • Switch between calls, records, follow-ups, and multiple systems throughout the workday.
  • Work with the team to support customer satisfaction, retention, and growth.

Cerințe

  • Experience in customer service or a call center.
  • Property and casualty insurance experience is preferred.
  • An active Property and Casualty license is required; it must cover general or commercial lines, not personal lines.
  • Able to handle inbound calls and work across multiple systems.
  • Strong communication, problem-solving, and organizational abilities.
  • Dependable, with a team-oriented approach.

Beneficii

  • Potential to earn a monthly bonus.
  • Equipment is provided.
  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth post-tax contribution options.
  • Optional life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time off and leave, including PTO, vacation, or sick leave.

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