TEKsystems
TEKsystems
TEKsystems yra pasaulinė technologijų konsultavimo ir darbo jėgos sprendimų bendrovė, teikianti paslaugas stambioms organizacijoms. Jos veikla apima debesijos sprendimus, duomenis ir dirbtinį intelektą, automatizavimą, programų kūrimą, judrųjį kūrimą ir „DevOps“ transformaciją, technologijų operacijas bei skaitmeninę patirtį. Bendrovė taip pat teikia talentų paieškos, įdarbinimo ir valdomas paslaugas, padėdama technologijų komandoms ir įgyvendindama didelės apimties darbo jėgos programas finansinių paslaugų, sveikatos priežiūros, viešojo sektoriaus, telekomunikacijų, mažmeninės prekybos, gamybos ir energetikos srityse. Platus paslaugų modelis suteikia galimybių konsultavimo, inžinerijos, technologijų operacijų ir įdarbinimo srityse.

TEKsystems Client Service Agent, Insurance

Support small-business insurance customers by phone and online, answering policy questions and following up on applications. Document customer interactions and enter leads while managing calls across multiple systems.

Aprašymas

  • Resolve inbound customer inquiries promptly and professionally, aiming to address needs in one call.
  • Answer incoming calls and follow up with customers about online applications.
  • Explain coverage and billing information and clarify general policy questions.
  • Record customer interactions accurately and enter inbound leads promptly.
  • Switch between calls, records, follow-ups, and multiple systems throughout the workday.
  • Work with the team to support customer satisfaction, retention, and growth.

Reikalavimai

  • Experience in customer service or a call center.
  • Property and casualty insurance experience is preferred.
  • An active Property and Casualty license is required; it must cover general or commercial lines, not personal lines.
  • Able to handle inbound calls and work across multiple systems.
  • Strong communication, problem-solving, and organizational abilities.
  • Dependable, with a team-oriented approach.

Privalumai

  • Potential to earn a monthly bonus.
  • Equipment is provided.
  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth post-tax contribution options.
  • Optional life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time off and leave, including PTO, vacation, or sick leave.

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